Contents [show

Customer Service RSS Feeds

1. Help Scout Blog RSS Feed

Help Scout Blog

RSS Feed - helpscout.net/blog/feed/rss.xml 

Site - helpscout.net/blog

Boston, MA

About Site - Discover applicable ideas for how you can delight customers and build/measure true customer loyalty. Help Scout develops Help Desk software and customer support tools.
Frequency - about 1 post per week

2. Provide Support RSS Feed

Provide Support

RSS Feed - providesupport.com/blog/feed 

Site - providesupport.com/blog

New York City

About Site - Latest information about live chat software, customer support and customer relationship management can be found on the pages of our blog.
Frequency - about 1 post per week
Since - Jan 2012

3. Inside Customer Service - Toister Performance Solutions, Inc. RSS Feed

Inside Customer Service - Toister Performance Solutions, Inc.

RSS Feed - feeds.feedburner.com/NextLev.. 

Site - toistersolutions.com/blog

San Diego, CA

About Site - The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential. 
Frequency - about 2 posts per week
Since - Dec 2007

4. Desk.com Blog RSS Feed

Desk.com Blog

RSS Feed - desk.com/blog/feed 

Site - desk.com/blog

Worldwide

About Site - Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies
Frequency - about 1 post per week

5. Shep Hyken - Customer Service Blog RSS Feed

Shep Hyken - Customer Service Blog

RSS Feed - hyken.com/blog/feed 

Site - hyken.com/blog

St. Louis, MO

About Site - Blog posts, articles and tips focused on customer service and experience. Motivational customer service keynote speaker, expert and author Shep Hyken specializes in customer service, loyalty, engagement and customer experience.
Frequency - about 4 posts per week
Since - Feb 2006

6. Conversocial blog RSS Feed

Conversocial blog

RSS Feed - conversocial.com/blog/rssFee.. 

Site - conversocial.com/blog

New York, NY

About Site - Conversocial is a leading provider of cloud-based social customer service solutions. This enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Google , Instagram and YouTube.
Frequency - about 1 post per week

7. TeamSupport - Customer Support Blog RSS Feed

TeamSupport - Customer Support Blog

RSS Feed - teamsupport.com/blog/rss.xml 

Site - teamsupport.com/blog

Dallas, Texas

About Site - B2B Customer Service and Support Software Blog offers customer service tips for B2B help desks and customer support. TeamSupport is a web based, enterprise class customer support management system designed for B2B technology companies as well as organizations providing external customer support.
Frequency - about 1 post per week
Since - Jan 2012

8. Customers That Stick - Adam Toporek RSS Feed

Customers That Stick - Adam Toporek

RSS Feed - customersthatstick.com/categ.. 

Site - customersthatstick.com/categ..

Orlando, FL

About Site - CTS offers customer service training and customer experience workshops that create an immediate impact on customer service skills, attitudes, and culture
Frequency - about 1 post per month

9. Google News - Customer Service RSS Feed

Google News - Customer Service

RSS Feed - news.google.com/news?cf=all&.. 

Site - news.google.com/news/section..

About Site - Comprehensive up-to-date coverage for customer service, aggregated from news sources all over the world by Google News.
Frequency - about 42 posts per week

10. Reddit - All About Your Customer Service Experiences RSS Feed

Reddit - All About Your Customer Service Experiences

RSS Feed - reddit.com/r/TalesFromTheCus.. 

Site - reddit.com/r/TalesFromTheCus..

About Site - A places for customers to vent and rage and even smile about their customer service experiences.
Frequency - about 34 posts per week

11. Kate Nasser - Customer Service RSS Feed

Kate Nasser - Customer Service

RSS Feed - katenasser.com/category/cust.. 

Site - katenasser.com/category/cust..

NYC USA to the world!

About Site - Kate Nasser is known as The People Skills Coach and has been helping global teams for the past 25 years. Kate is an inspirational writer and speaker. She blogs about customer service, leadership, people skills, and more.
Frequency - about 1 post per month

12. Chip Bell Blog RSS Feed

Chip Bell Blog

RSS Feed - chipbell.com/blog/feed 

Site - chipbell.com/blog/

About Site - Meet customer service keynote speaker Chip Bell. He educates organizations on how to create a customer-centric culture.
Frequency - about 1 post per week

13. Return Customer - Joe Rawlinson RSS Feed

Return Customer - Joe Rawlinson

RSS Feed - returncustomer.com/feed 

Site - returncustomer.com

Austin, Texas

About Site - This blog publishes content on essential customer service aspects like marketing, business, e-commerce, and provides helpful tips on how businesses can increase customer satisfaction and revenue.
Frequency - about 1 post per month

14. Dennis Snow Blog RSS Feed

Dennis Snow Blog

RSS Feed - feeds.feedburner.com/DennisS.. 

Site - snowassociates.com/blog

Orlando, FL

About Site - My company, Snow & Associates, Inc., is dedicated to helping organizations create “walk-through-fire” customer loyalty. Using what I learned during a 20-year career with Walt Disney World, including leading a division of the world-famous Disney Institute, I've assisted organizations around the world improve their customer service.
Frequency - about 3 posts per week

15. RingCentral Blog RSS Feed

RingCentral Blog

RSS Feed - ringcentral.com/blog/feed 

Site - ringcentral.com/blog

Belmont, CA

About Site - RingCentral transforms how businesses communicate and collaborate to unleash their full potential. Today over 350,000 organizations choose RingCentral for innovative and secure ways to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships.
Frequency - about 2 posts per week

16. Inside Intercom RSS Feed

Inside Intercom

RSS Feed - blog.intercom.com/feed 

Site - blog.intercom.com

San Francisco

About Site - Interested in marketing, product management, customer support, design and startups? Intercom is the first to bring messaging products for sales, marketing & customer service to one platform. On our blog the Intercom team share thoughts, tips and lessons learned from five years of product building.
Frequency - about 5 posts per week

17. Kayako Blog | Customer Service and Startup Life RSS Feed

Kayako Blog | Customer Service and Startup Life

RSS Feed - kayako.com/blog/feed 

Site - kayako.com/blog

London, UK

About Site - Learn about better customer service, startup life and more on the Kayako blog. Help Desk Software and Customer Service Software that helps you be more productive and build customer loyalty. Join over 131,000 customer support heroes and start your free trial today!
Frequency - about 1 post per week
Since - May 2015

18. The iPerceptions Blog RSS Feed

The iPerceptions Blog

RSS Feed - iperceptions.com/blog/rss.xml 

Site - iperceptions.com/blog

Montréal, Canada

About Site - iPerceptions is a global leader in Voice of the Customer solutions. The go to resource for customer-centric marketers hungry to improve the customer experience, fine tune their digital marketing skills and explore the latest trends.
Frequency - about 4 posts per month
Since - May 2013

19. Customer Feedback Blog RSS Feed

Customer Feedback Blog

RSS Feed - fieldboom.com/blog/feed 

Site - fieldboom.com/blog

Los Angeles, CA

About Site - Gather customer feedback. Capture leads. Create a contact form. Survey event attendees. And much, much more. With Fieldbloom it’s easy.
Frequency - about 1 post per week

20. Ameyo Blog RSS Feed

Ameyo Blog

RSS Feed - ameyo.com/blog/rss.xml 

Site - ameyo.com/blog

USA

About Site - Ameyo Callversations blog covers day to day challenges of contact center professionals. It aims to serve as the complete customer engagement resource for businesses worldwide
Frequency - about 2 posts per week

21. Fonolo | Customer Service Blog RSS Feed

Fonolo | Customer Service Blog

RSS Feed - fonolo.com/blog/feed 

Site - fonolo.com/blog

Toronto, Canada

About Site - Fonolo Blog is Customer service and customer experience blog for call center professionals. Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone.
Frequency - about 2 posts per week
Since - Mar 2010

22. Specialty Answering Service - Customer Service Articles RSS Feed

Specialty Answering Service - Customer Service Articles

RSS Feed - specialtyansweringservice.ne.. 

Site - specialtyansweringservice.ne..

King of Prussia, PA

About Site - The SAS blog is your source for customer service stories, call center outsourcing best practices, telecommunications infographics, and important news.
Frequency - about 3 posts per month

23. The PhaseWare Files RSS Feed

The PhaseWare Files

RSS Feed - phaseware.com/phaseware-file.. 

Site - phaseware.com/phaseware-file..

McKinney, TX

About Site - Articles about Customer Support Software and how companies can benefit from an excellent software package.
Frequency - about 2 posts per week

24. UP Your Service Blog RSS Feed

UP Your Service Blog

RSS Feed - upyourservice.com/feed 

Site - upyourservice.com/blog

About Site - UP! Your Service blog features new customer service, customer experience, and customer loyalty articles and ideas to improve customer service culture.
Frequency - about 2 posts per month

25. Hodusoft RSS Feed

Hodusoft

RSS Feed - hodusoft.com/feed 

Site - hodusoft.com/blog

India

About Site - Enhanced VoIP Phone System, Contact Center Software solutions for your enterprise. Reduce cost and redefine communications with Hodusoft VoIP Products.
Frequency - about 3 posts per month

26. Infinit Contact RSS Feed

Infinit Contact

RSS Feed - infinitcontact.com/feed 

Site - infinitcontact.com/blog

Makati City, Philippines

About Site - Subscribe to Infinit Contact’s customer service blogs and articles on current industry news. Learn more about increasing your company’s customer satisfaction rate.
Frequency - about 1 post per month
Since - Sep 2008

27. CX Journey Blog RSS Feed

CX Journey Blog

RSS Feed - feeds.feedburner.com/CXJourney 

Site - cx-journey.com

Orange County, CA

About Site - A blog about customer experience, employee experience, customer service, voice of the customer, and leadership.
Frequency - about 1 post per week

28. Transcosmos Blog RSS Feed

Transcosmos Blog

RSS Feed - transcosmos.co.uk/feed/?x=1 

Site - transcosmos.co.uk/blog

UK

About Site - Founded in 1966, Transcosmos is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.
Frequency - about 2 posts per month

29. Customer Service Freedom Blog – InTheChat RSS Feed

Customer Service Freedom Blog – InTheChat

RSS Feed - inthechat.com/customer-servi.. 

Site - inthechat.com/customer-servi..

Waterloo, Ontario, Canada

About Site - Read about the latest developments in digital customer engagement: industry insights on chatbots, social media, messengers, SMS, and more
Frequency - about 1 post per month

30. Customer Service Life RSS Feed

Customer Service Life

RSS Feed - customerservicelife.com/feed 

Site - customerservicelife.com

Eugene and San Diego

About Site - This is a blog dedicated to good and bad customer service experiences with the intent on learning and better serving!
Frequency - about 3 posts per week

31. The Center For Client Retention RSS Feed

The Center For Client Retention

RSS Feed - tcfcr.com/feed 

Site - tcfcr.com/blog

NJ

About Site - The Center For Client Retention provides research, training, and consulting services on how to improve the customer experience and increase loyalty.
Frequency - about 1 post per week

32. Win the Customer! Blog - Flavio Martins RSS Feed

Win the Customer! Blog - Flavio Martins

RSS Feed - winthecustomer.com/blog/feed 

Site - winthecustomer.com/blog

Hawaii & Utah

About Site - An award winning customer service blog discussing the latest trends and best practices of customer service experience in the call center.
Frequency - about 1 post per month
Since - Sep 2009

33. Service Quality Institute RSS Feed

Service Quality Institute

RSS Feed - customer-service.com/feed 

Site - customer-service.com/blog

Minneapolis, MN

About Site - Service Quality Institute is the global leader in helping organizations keep customers, build market share and improve the performance of the entire work force by developing a culture of delivering superior customer service.
Frequency - about 1 post per month

34. Myra Golden - Customer Service Training & eLearning RSS Feed

Myra Golden - Customer Service Training & eLearning

RSS Feed - myragolden.com/feed 

Site - myragolden.com

About Site - Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops.
Frequency - about 2 posts per week

35. The Squawk Point - Service Improvement RSS Feed

The Squawk Point - Service Improvement

RSS Feed - squawkpoint.com/feed 

Site - squawkpoint.com

Nottingham & Norfolk

About Site - The Squawk Point is dedicated to service improvement. It is full of ideas, news and practical advice for people who run service operations and want to improve their performance.
Frequency - about 4 posts per month

36. Steve DiGioia Blog RSS Feed

Steve DiGioia Blog

RSS Feed - stevedigioia.com/blog/feed 

Site - stevedigioia.com/blog

New Jersey, USA

About Site - As a customer service trainer, coach, author & speaker, Steve DiGioia uses his 20 years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers’ desire.
Frequency - about 4 posts per month

37. WOW24-7.io RSS Feed

WOW24-7.io

RSS Feed - wow24-7.io/blog/feed 

Site - wow24-7.io/blog

Ukraine

About Site - Read useful tips and articles in our blog section. We provide you only best advices which you can use in your business.
Frequency - about 4 posts per month

38. The Taylor Reach Group Inc. RSS Feed

The Taylor Reach Group Inc.

RSS Feed - thetaylorreachgroup.com/feed 

Site - thetaylorreachgroup.com/blog

USA, Canada, UK, Asia

About Site - New, views and shareable items on customer experience, call centers, contact centers and customer service
Frequency - about 1 post per week

39. CALLCARE RSS Feed

CALLCARE

RSS Feed - callcare247.com/articles/feed 

Site - callcare247.com/articles

United Kingdom

About Site - Enquire today about our 24/7 telephone answering service and find out how our cost-effective call handling solutions can help your business save money.
Frequency - about 1 post per month

40. Customer Service Blog - Shaun Belding RSS Feed

Customer Service Blog - Shaun Belding

RSS Feed - shaunbelding.com/customer-se.. 

Site - shaunbelding.com/customer-se..

Canada

About Site - A customer service blog with insights for customer service training and customer-focused organizations. Shaun Belding is Customer service and experience expert, keynote speaker; training & consulting.
Frequency - about 2 posts per month

41. Trooya Blog RSS Feed

Trooya Blog

RSS Feed - trooya.com/blog/feed 

Site - trooya.com/blog

Mumbai, India

About Site - Trooya is a cloud based Social CRM & social media customer service tool with advanced helpdesk features. Resolve customer queries faster and efficiently, to earn their goodwill.
Frequency - about 4 posts per month

42. Institute of Customer Experience Kenya RSS Feed

Institute of Customer Experience Kenya

RSS Feed - icxkenya.co.ke/feed 

Site - icxkenya.co.ke/blog

Nairobi, Kenya

About Site - ICX Kenya is a professional body for Customer Experience and Customer Service in Kenya, whose mandate is to drive performance and professionalism in the Service Sector.
Frequency - about 3 posts per month

43. The Customer Service Blog by Darren Bugg RSS Feed

The Customer Service Blog by Darren Bugg

RSS Feed - thecustomerserviceblog.uk/fe.. 

Site - thecustomerserviceblog.uk

UK

About Site - Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction. The blog is written and edited by Darren Bugg, alongside a team of expert guest writers. Darren Bugg is a marketing and customer service expert with 30 years experience working at a senior level in this field. They also offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing.
Frequency - about 1 post per week
Since - Jun 2016

44. Customer Service Training Blog RSS Feed

Customer Service Training Blog

RSS Feed - customer-service-training-he.. 

Site - customer-service-training-he..

Wiltshire SN4 7DF

About Site - The customer service training Blog keeps you uptodate with all changes to customer-service-helper.com. Keep up to date when new information is added to the website.
Frequency - about 1 post per month

45. USAN - Omni-Channel and Contact Center Customer Engagement Resources RSS Feed

USAN - Omni-Channel and Contact Center Customer Engagement Resources

RSS Feed - usan.com/feed 

Site - usan.com/articles

Norcross, GA

About Site - USAN provides omni-channel customer engagement solutions that can deliver a seamless customer experience and prevent broken customer journeys.
Frequency - about 1 post per month

46. Customer Centric Support - Nate Brown RSS Feed

Customer Centric Support - Nate Brown

RSS Feed - customercentricsupport.com/feed 

Site - customercentricsupport.com

Nashville, TN

About Site - This is a place for anyone wanting to provide better customer service. The site is mainly geared for those working in small to medium technical service centers, there will be something for everyone.
Frequency - about 1 post per month

47. Logicalware - Customer Service Blog RSS Feed

Logicalware - Customer Service Blog

RSS Feed - logicalware.com/feed 

Site - logicalware.com/logicalwareblog

Edinburgh

About Site - Smart, efficient email management software for exceptional customer service Logicalware is a cloud based customer support solution for the efficient management of inbound email and social media enquiries.
Frequency - about 3 posts per month
Since - Nov 2015

48. BILL QUISENG | Customer Service Blog RSS Feed

BILL QUISENG | Customer Service Blog

RSS Feed - billquiseng.com/feed 

Site - billquiseng.com

San Diego, CA

About Site - This blog offer practical tips, insight and inspiration to serve as reminders on how to improve your personal delivery of customer service.
Frequency - about 1 post per month

49. Interaction Metrics Blog - Martha Brooke RSS Feed

Interaction Metrics Blog - Martha Brooke

RSS Feed - interactionmetrics.com/feed 

Site - interactionmetrics.com/insights

Portland, OR

About Site - The blog is probably 85% customer survey news, analysis, and advice. Interspersed are posts on improving customer service, by, for example, branding it.
Frequency - about 1 post per month

50. Teresa Allen​ - Customer Service Speaker Blog RSS Feed

Teresa Allen​ - Customer Service Speaker Blog

RSS Feed - allenspeaks.com/blog/feed 

Site - allenspeaks.com/blog

About Site - Motivational customer service keynote speaker, expert and author Teresa Allen presents customer service keynotes and customer loyalty, customer engagement and customer experience programs.
Frequency - about 1 post per month

51. Ron Kaufman | Youtube RSS Feed

Ron Kaufman | Youtube

RSS Feed - youtube.com/feeds/videos.xml.. 

Site - youtube.com/user/RonKaufman/..

Singapore

About Site - Ron Kaufman is the world’s premiere thought-leader, educator, and motivator for uplifting customer service and building service cultures. He is the author of the New York Times Bestseller UPLIFTING SERVICE and Founder of UP! Your Service.
Frequency - about 1 post per month