30 Best Customer Retention Podcasts

1. Experience This!

Colorado, US
Welcome to Experience This! where you'll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process.
experiencethisshow..
Play⋅ 21.9K ⋅1 episode / week ⋅ Avg Length 39 min ⋅ Sep 2017 Get Email Contact More

2. 2X eCommerce Marketing Podcast

UK
Want to learn about customer acquisition and retention strategies employed by high growth digital-native product brands? This podcast - 2X eCommerce, hosted by Kunle Campbell features interviews with experts at the forefront of technology and innovation in digital retail. Hear firsthand stories from founders of innovative direct-to-consumer brands, with insights that will help you grow in specific areas of your direct-to-consumer business.
Also in E-commerce Podcasts
2xecommerce.com/po..
Play⋅ 505⋅ 9.5K⋅ 209 ⋅1 episode / week ⋅ Avg Length 66 min ⋅ Nov 2014 Get Email Contact More

3. eCommerce MasterPlan

UK
Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you're on the right track? That's what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager, or marketer) with a fascinating insight into successful online retailing.
Also in E-commerce Marketing Podcasts
ecommercemasterpla..
Play⋅ 3.7K ⋅1 episode / week ⋅ Avg Length 36 min ⋅ Jun 2016 Get Email Contact More

4. This Old Marketing with Joe Pulizzi and Robert Rose

Cleveland, Ohio, US
Joe Pulizzi and Robert Rose, two of the most well-known experts in the content marketing space, talk about the latest content marketing trends and discuss how businesses can use content to attract and retain customers. Each podcast show features a discussion of content marketing headlines.
Also in Marketing Podcasts, Digital Marketing Podcasts
joepulizzi.com/cat..
Play⋅ 1.5K⋅ 152.7K⋅ 15.7K ⋅1 episode / day ⋅ Avg Length 62 min Get Email Contact More

5. Customer Retention Revolution

Sydney, New South Wales, Australia
A weekly podcast helping businesses connect their multi-generational teams and customers, providing a memorable customer experience journey. I, Michelle Pascoe helps to grow your business through customer service experience & retention strategies.
michellepascoe.lib..
Play⋅ 96 ⋅2 episodes / month ⋅ Avg Length 37 min ⋅ Apr 2018 Get Email Contact More

6. Service Drive Revolution with Chris Collins

Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution.
chriscollins.libsy..
Play⋅ 8.5K⋅ 3.6K ⋅1 episode / week ⋅ Avg Length 19 min ⋅ May 2017 Get Email Contact More

7. Relationships Rule

Vancouver, British Columbia, Canada
The Relationships Rule podcast's aim is to help you naturally ease your networking fears, so you can adopt strategies that amplify your client list, because the facts are, that today, success is built on a foundation of strong relationships. As a seasoned relationship marketing specialist, Janice invites us to listen in weekly, as she reveals how to nurture and build relationships in real-time. She helps her clients create retention strategies, grow through referrals, and create loyal customers by staying connected.
relationships-rule..
Play⋅ 671 ⋅1 episode / week ⋅ Avg Length 39 min ⋅ May 2019 Get Email Contact More

8. The ABM Conversations Podcast

Chennai, Tamil Nadu, India
The no.1 podcast for B2B marketers wanting to explore timeless account-based marketing strategies to drive revenue, customer engagement, retention, and everything that makes sense to both marketers and sales folks.
Also in BB Marketing and Sales Podcasts, Account Based Marketing Podcasts, Marketing Strategy Podcasts
the-abm-conversati..
Play⋅ 13.9K ⋅2 episodes / month ⋅ Avg Length 51 min ⋅ Dec 2019 Get Email Contact More

9. The Net Promoter System Podcast

New York, US
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how companies can keep customers coming back.
Also in Customer Experience Podcasts, Loyalty Podcasts
netpromotersystem...
Play⋅ 1.1K⋅ 1K ⋅2 episodes / month ⋅ Avg Length 38 min ⋅ Jun 2014 Get Email Contact More

10. Retention Chronicles

Retention Chronicles is a podcast sponsored by Malomo, a shipment tracking platform that helps eCommerce brands turn their order tracking from a cost center into a profitable marketing channel. Join us, Sarah Leitz and Mariah Parsons, as we explore the best of the best. We chat with many people in varying positions with an assortment of perspectives from different stages in their eCommerce journey. There is an emphasis on customer retention but as we've learned, everything is connected in the eCommerce space, so we often venture on many tangents.
rss.com/podcasts/r..
Play 1 episode / week ⋅ Avg Length 48 min Get Email Contact More

11. Leaders in Customer Loyalty, Powered by Loyalty360

Cincinnati, Ohio, US
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
Also in Customer Loyalty Podcasts
feeds.buzzsprout.c..
Play⋅ 3.5K⋅ 191.8K ⋅1 episode / week ⋅ Avg Length 22 min ⋅ May 2020 Get Email Contact More

12. All Things Considered CX with Bob Azman

All things considered, CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. Join us for All things considered, CX, and expect the unexpected.
podcasts.apple.com..
Play 1 episode / week ⋅ Avg Length 35 min ⋅ Nov 2020 Get Email Contact More

13. Retention & Referrals Made Simple

Each episode is designed to help you keep more customers, get more referrals, and create a greater impact with your clients.
jodi-bueckert-trus..
Play 19 episodes / year ⋅ Avg Length 25 min Get Email Contact More

14. The Ecommerce Influence Podcast

Austin, Texas, US
Ecommerce Influence is a podcast for advanced acquisition and retention strategies for fast-growing online brands. Also for the eCommerce business owner and online marketing executive. We have candid conversations with masters of eCommerce marketing and branding and provide training and strategies that help you convert more of your visitors to paying customers. Topics include lead capture, email marketing, shopping cart abandonment, conversion rate optimization, business automation, analytics, and more.
ecommerceinfluence..
Play⋅ 221⋅ 4.8K ⋅2 episodes / month ⋅ Avg Length 40 min ⋅ May 2014 Get Email Contact More

15. REALLY Know Your Customer

Let Betsy Westhafer and Tony Bodoh be your guides to show you how to close the strategic gap that exists between your company and your customers. Tony Bodoh is an expert in human experience. He is the CEO of the customer experience consultancy, Tony Bodoh International, and has co-founded four other companies. He works with startups and world-renowned brands to align their strategies, promises, and experiences which enables accelerated customer acquisition and significant improvements in customer retention.
thecongruitygroup...
Play⋅ 13⋅ 26 ⋅3 episodes / quarter ⋅ Avg Length 39 min Get Email Contact More

16. Crack the Customer Code Podcast

US
Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal. This podcast is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences.
crackthecustomerco..
1.7K⋅ 15.3K ⋅1 episode / week ⋅ Dec 2014 Get Email Contact More

17. Retention Talk

Boston, Massachusetts, US
Join ProfitWell's Neel Desai as he interviews the best in the world of customer success to bring you actionable strategies to boost retention.
profitwell.com/rec..
Play⋅ 814 ⋅17 episodes / year ⋅ Avg Length 20 min Get Email Contact More

18. Pipelineology

Michigan, US
Never wonder where your next client is coming from! Pipelineology is a podcast for entrepreneurs, agencies, consultants, and sales professionals who want to fill their sales pipeline with hot prospects, close more deals, and have a predictable and reliable way to acquire new customers. This business podcast focuses on prospecting, customer acquisition, marketing automation, sales, retention, and business growth... and have some fun along the way.
pipelineology.com/..
874 ⋅5 episodes / year ⋅ Oct 2020 Get Email Contact More

19. Retention Masterclass

Vancouver, British Columbia, Canada
Post-acquisition marketing is massively undervalued. So much marketing to date has been acquisition-focused. Now the top marketers on the planet are turning to customer experience and user retention. We interview them and share their secrets with you.
johnkoetsier.com/c..
Play⋅ 42.6K ⋅1 episode / year ⋅ Avg Length 26 min Get Email Contact More

20. The Loyalty Minute Podcast

Listen, Learn & Love Becoming a Customer Loyalty Superhero One Podcast, Two Styles: 1. A daily one-minute briefing on the latest trends, statistics, and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty.
theloyaltyminute.c..
Play 2 episodes / quarter ⋅ Oct 2019 Get Email Contact More

21. eCommerce 360 - Customer Retention Matters

Ecommerce customer retention and engagement hacks podcast powered by ShippingChimp
anchor.fm/ecommerc..
Play 12 episodes / year ⋅ Avg Length 19 min Get Email Contact More

22. Liquid Barcodes Loyalty Podcast

Liquid Barcodes introduces the 'Live Loyalty' podcast, the only podcast in the world dedicated to sharing the latest ideas in loyalty marketing in convenience retail. Every week we share articles designed to showcase the most powerful loyalty marketing initiatives by the greatest convenience brands. Instead of finding the time to read or research online, we've developed this efficient & exciting opportunity for you to listen to our articles to learn the latest in loyalty marketing. Our hope is that this weekly podcast helps us to help you learn how to increase your customer's loyalty.
anchor.fm/liquid-b..
Play Nov 2019 Get Email Contact More

23. The Growth Hacking Show for Business Coaches And Consultants

London, England, UK
Growth Hacking is the use of creative, low-cost strategies to help businesses acquire and retain customers. It's an obsession for growth, innovation, testing, and optimization. This is a podcast by an online community uniting business coaching and consulting professionals overgrowth hacking their business.
anchor.fm/growth-h..
Play Sep 2019 Get Email Contact More

24. Playing for Keeps

San Diego, California, US
Retaining customers has never been more important for eCommerce businesses. Join Kristen LaFrance, eCommerce retention specialist and head of community at Churn Buster, as she interviews guests from the top subscription businesses to learn how the best in the DTC space are retaining customers. If you're growing a subscription based business, running a subscribe and save program on your site, or just plain interested in hearing stories from the top DTC businesses, Playing for Keeps is for you.
churnbuster.io/pla..
Play⋅ 235⋅ 832 Get Email Contact More

25. The Customer Acquisition Podcast

Get the most effective strategies, tactics, and tools to generate more leads, acquire more customers, navigate long sales cycles for your industry 4.0 company.
nettly.co/podcast
Oct 2020 Get Email Contact More

26. B2B Leaders in Loyalty Podcast

Cobham, England, UK
Are you a B2B Marketing Manager? Are you thinking of launching a B2B or channel partner loyalty program to grow sales of your product? Or maybe you already have a loyalty program in place but it's not performing for your business. The B2B Leaders in Loyalty podcast is a series of 10-12 minute interviews with top loyalty marketing professionals. In each episode, we share valuable advice and tactics for using a loyalty strategy to drive engagement from customers, grow sales, revenue, and market share, and deliver ROI. Boom or bust, loyalty's a must!
anchor.fm/b2b-lead..
Play⋅ 123⋅ 233 ⋅ Jul 2020 Get Email Contact More

27. Recurring Revenue Show

The Recurring Revenue Show is a show for businesses looking to improve their customer experience and recurring revenue through better relationships. Each episode features interviews with business leaders discussing topics like recurring revenue, relationships, intention, and putting personalization at the heart of customer experience, customer retention, customer churn, and more.
recurringrevenue.l..
Play Aug 2020 Get Email Contact More

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