Customer Experience RSS Feeds
Site - clearactioncx.com/blog
About Site - ClearAction is a customer experience management consulting firm. They specialize in metrics, actionability, cross-functional engagement, and maturity roadmaps.
About Site - This is the blog of David M. Raab, long-time marketing technology consultant and analyst. Mr. Raab is Principal at Raab Associates Inc. The blog is named for the Customer Experience Matrix, a tool to visualize marketing and operational interactions between a company and its customers.
Site - 1to1media.com/blog
About Site - 1to1 Media's editorial and guest blogs from industry influencers bring thought leadership on the latest trends in customer experience, customer service, marketing, sales, and employee engagement.
Site - adrianswinscoe.com
About Site - Adrian Swinscoe brings over 16 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies. He is a huge fan of organisations that do great things for their customers and their employees and also a helper to many wanting to achieve their own level of greatness.
About Site - Advice and latest insights to customer experience management, journey mapping, and CX management by CX blogger and keynote speaker, Jim Tincher.
Site - youtube.com/channel/UCY7i..
Bay Area, CA
About Site - This channel features content on customer experience and includes regularly updated educational content. Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral, Sukhis Indian Food, Curry Up Now and more.
Site - josephmichelli.com/blog
Pinellas Park, FL
About Site - Joseph A. Michelli, Ph.D. is an international speaker, and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies
Site - experiencematters.blog
About Site - Temkin Group is a leading customer experience (CX) research, consulting, and training firm. They help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners.
Site - blog.thedijuliusgroup.com
About Site - John DiJulius is an international customer experience consultant and author of two books on the topic. A successful entrepreneur, DiJulius has launched two businesses and strives to enable companies to provide exceptional customer experiences to boost results.
Site - cxm.co.uk
About Site - Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.
About Site - Tony Zambito is the founder and leading authority in buyer personas for B2B Marketing. In 2002, Tony established the first buyer persona development methodology designed specifically for B2B Marketing and Sales. This innovation has helped leading companies gain a deeper understanding of their buyers resulting in improved lead generation and revenue performance.
About Site - The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices.
Site - conversationagent.com
NYC / PHL / Modena (Italy)
About Site - Conversation Agent is about strategizing at the intersection of business, technology, and digital media as seen through the lens of human behavior. It has been recognized among the world's 30 top online marketing blogs
Site - blog.sprinklr.com
About Site - Sprinklr is the most complete enterprise social technology in the world, purpose-built for large companies to drive business outcomes and manage customer experiences across all touch points.
Site - iperceptions.com/blog
About Site - iPerceptions is a global leader in Voice of the Customer solutions. The go to resource for customer-centric marketers hungry to improve the customer experience, fine tune their digital marketing skills and explore the latest trends.
Site - sethgodin.typepad.com
About Site - Author of 17 books, inductee into the Direct Marketing Hall of Fame, and all-around customer experience guru, Godin’s foresight for what customers want out of digital is unparalleled. His internationally-acclaimed blog is a must-follow for anyone focused on putting customers at the heart of their mobile experience.
Site - blog.genesys.com
Daly City, CA USA
About Site - Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
Site - ngdata.com/blog
United States, Europe, APAC
About Site - Get insights & up-to-date information on how big data and customer experience management is shaping how we do business today. NGDATA's Lily Enterprise™ captures data across all channels, provides enterprises with real-time insights and drives omni-channel customer experiences.
Site - nanorep.com/blog
About Site - Nanorep's customer service experience blog features all latest news, trends and insights from top CX experts. Nanorep provides personalized customer self-service, virtual assistant and chatbot solutions, accessible at any touchpoint along the customer journey.
Site - fonolo.com/blog
About Site - Fonolo Blog is Customer service and customer experience blog for call center professionals. Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone.
Site - 360connext.com/blog
About Site - Jeannie Walters is the founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Walters specializes in helping companies achieve more loyalty from employees, customers and prospects through improved experiences at every level.
Site - blog.ujet.co
San Francisco, CA
About Site - News, updates, and insights on all things customer experience. UJET makes it simple for any company to provide intuitive, modern-day support. With our dedicated team and technology, our revolutionary customer interaction platform offers a holistic experience for voice and chat channels that customers can reach via in-app, in-web, and in-1800 routes.
Site - peoplemetrics.com/blog
About Site - PeopleMetrics is a customer experience management (CEM) company that helps improve the entire customer journey—from their time as a prospect through their lifetime as a customer.
Site - digitalmortar.com/blog
About Site - Digital Mortar is led by some of the leading customer analytics experts in the world. We spent decades optimizing customer experiences and honing the segmentation, journey and analytics techniques to make data understandable and useful.
Site - c3centricity.com/blog
About Site - Free webinar shows how to grow your business more profitably by understanding customers & increasing their engagement. Tips, Tools & Templates included.
52. VOZIQ RSS Feed
Site - blog.geckolyst.com
About Site - Analytics is at the core of what we do. We are a motley crew of data wizards, number crunchers, tech geeks and designers creating the next big thing from the MobMe's innovation table - Geckolyst. Geckolyst helps you pay close attention to what your customers say about you.
Site - stevecurtin.com/blog
About Site - Steve is a customer enthusiast with 20 years of experience between hotel operations, sales, marketing, training and development, and customer service roles, and worked for Marriot International. His blog provides insights into the customer experience and how to maximize interactions in today’s digital world.
Site - vignetteagency.com/blog
Portland (HQ) | LA | SF
About Site - The Employee Experience Agency™ that activates employees through powerful employer brand engagement; making you the employer of choice. Insights to creating what you imagine as a meaningful employee experience.
San Antonio, TX
About Site - Gold Research has extensive experience in journey mapping (B2B, B2C), path-to-purchase research, deploying “real-time” qualitative and quantitative research for new concept/marketing testing, satisfaction research, and customer insights. We also offer customer/employee journey mapping trainings that deliver foundational-to-advanced capability development at low costs and NO time away from work.
Site - creativegood.com/blog
New York City
About Site - Creative Good is a customer experience strategy consultancy founded in 1997. They help to clients deliver better experiences to their customers and users, thereby building more successful products and services.
Site - lumoa.me/en/lumoablog
About Site - Lumoa empowers companies to identify and solve customer problems faster and easier than anything you have seen before. Learn about the latest trends of Customer Experience. Find out how the Net Promoter Score can help your business to grow. Check the best advice and tips from the experts on measuring and improving customer experience and building customer-centric culture in your company.
Sydney, New South Wales
About Site - Holla Blog shares company’s Customer Experience news on customer journey mapping, organisational alignment, design thinking, customer centric marketing.
Site - cxservice360.com
About Site - CXService360 is a knowledge sharing website focused on customer service & experience. It was created with the vision of making this knowledge easily accessible for businesses, customer service professionals and anyone who loves learn the art of service
Site - waypointgroup.org/blog
About Site - Waypoint Group is a collaborative, seasoned consultancy in the Bay Area that thrives on partnership. We help B2B teams act on customer feedback and increase the rate of profitable sales growth by linking insights to financials.
About Site - Customer experience blog and customer experience best practice. Thoughts, news and support on customer experience success, customer experience improvement, voice of customer, customer experience measurement, customer experience design and customer experience strategy. See what it's like to be more customer centric
Site - verequest.com/blog
About Site - VereQuest is a customer experience consulting and monitoring firm specializing in industries whose customers value their time, money and/or health. They have had much of their success in multi-channel environments where customer-to-employee engagement is critical to building loyalty and reducing costs.
Site - snowassociates.com/blog
About Site - My company, Snow & Associates, Inc., is dedicated to helping organizations create “walk-through-fire” customer loyalty. Using what I learned during a 20-year career with Walt Disney World, including leading a division of the world-famous Disney Institute, I've assisted organizations around the world improve their customer service.
Site - kristinaevey.com/blog
Michigan and the Internet
About Site - Kristina Evey helps businesses get new customers and become even more profitable with the customers they already have.She is an expert in all areas of the Customer Experience and has successfully helped many businesses, nationally and locally, create a customer centric culture, hire and train staff that will work in the customer’s best interest.
Site - curiositycx.com
About Site - Dave is the founder of CuriosityCX and is SVP for ORC International. Formerly he was the VP of Behavioral Sciences for The Mars Agency. He has 20 years of applied experience in understanding consumer behavior and consulting with Global 50 companies.
Site - authenticinsight.com/blog
About Site - Jana Sedivy is Founder and Principal of Authentic Insight, an award winning consulting practice specializing in Voice of Customer research and strategy for B2B tech companies. She is a recognized expert in Customer Experience research.
Site - softskillstipsandtricks.com
About Site - This is a one-stop place for all things Soft Skills. An instruction manual of sorts. If you are in a business that involves Soft Skills (and that is pretty much all businesses), then we hope you will learn something from the upcoming blogs and even contribute something so we can all learn or just have a good laugh!
Site - etouchpoint.com/blog
About Site - Chip James is President of eTouchPoint, a pioneering customer experience (CX) technology provider that has provided solutions to Fortune 500 leaders for 15 years. A CX industry veteran, Chip has been a leading CX advocate through speaking engagements and development of industry best practices.
Site - blog.annmichaelsltd.com
Offices in Chicago & Charlotte
About Site - Marianne Hynd is the Vice President of Operations at Ann Michaels & Associates, a customer experience measurement firm. The company specializes in mystery shopping, customer feedback, and interactive engagement kiosk programs.
Site - jackiehuba.com/blog
About Site - Jackie Huba is the author of three books on customer loyalty including Monster Loyalty: How Lady Gaga Turns Followers into Fanatics. Jackie is also a keynote speaker, and Forbes.com contributor. Her blog focuses on customer loyalty and word of mouth marketing
Site - winthecustomer.com/blog
Hawaii & Utah
About Site - An award winning customer service blog discussing the latest trends and best practices of customer service experience in the call center.
Site - customerjourneymarketer.com
About Site - A blog about leveraging the art and science of digital marketing and knowledge of the customer journey, turning anonymous visitors into brand advocates.
San Jose, CA
About Site - Infolink provides customer experience management services and consulting with an emphasis on customer support outsourcing, software and CX design.
Site - blog.kana.com
Santa Clara, CA
About Site - The KANA Customer Experience Management blog is for business leaders and practitioners interested in reading about and sharing the latest customer service strategies, tips and tactics.
Site - smithcoconsultancy.com/blog
About Site - Smith co help you to create a customer experience that is consistent, differentiated, builds loyalty and turns customers into advocates. They work with people who manage brands, both large and small, across a range of sectors, worldwide.