Contents [show

Customer Experience RSS Feeds

1. Jeanne Bliss Blog RSS Feed

Jeanne Bliss Blog

RSS Feed - customerbliss.com/blog/feed 

Site - customerbliss.com/blog

Bellevue, WA

About Site - Content, tools, tips, advice, and best practices to help you improve the customer experience and grow into a prosperous and beloved company.
Frequency - about 2 posts per week

2. I J Golding Blog RSS Feed

I J Golding Blog

RSS Feed - ijgolding.com/feed 

Site - ijgolding.com/blog

Chester

About Site - Ian Golding is a customer experience specialist. Keep up to date with Ian Golding's latest news, articles and leadership thoughts as a customer experience consultant.
Frequency - about 3 posts per month

3. CX Journey Blog RSS Feed

CX Journey Blog

RSS Feed - feeds.feedburner.com/CXJourney 

Site - cx-journey.com

Orange County, CA

About Site - A blog about customer experience, employee experience, customer service, voice of the customer, and leadership.
Frequency - about 1 post per week

4. MyCustomer Experience RSS Feed

MyCustomer Experience

RSS Feed - mycustomer.com/taxonomy/term.. 

Site - mycustomer.com/experience

About Site - Tips for marketing, sales & service professionals to improve the customer journey and enhance customer experience.
Frequency - about 1 post per month

5. ClearAction - Customer Experience Consulting Blog RSS Feed

ClearAction - Customer Experience Consulting Blog

RSS Feed - clearactioncx.com/blog/feed 

Site - clearactioncx.com/blog

California

About Site - ClearAction is a customer experience management consulting firm. They specialize in metrics, actionability, cross-functional engagement, and maturity roadmaps.
Frequency - about 1 post per month

6. Customer Experience Matrix RSS Feed

Customer Experience Matrix

RSS Feed - customerexperiencematrix.blo.. 

Site - customerexperiencematrix.blo..

New York

About Site - This is the blog of David M. Raab, long-time marketing technology consultant and analyst. Mr. Raab is Principal at Raab Associates Inc. The blog is named for the Customer Experience Matrix, a tool to visualize marketing and operational interactions between a company and its customers.
Frequency - about 3 posts per month

7. 1to1 Media RSS Feed

1to1 Media

RSS Feed - 1to1media.com/feed/rss.xml 

Site - 1to1media.com/blog

Stamford, CT

About Site - 1to1 Media's editorial and guest blogs from industry influencers bring thought leadership on the latest trends in customer experience, customer service, marketing, sales, and employee engagement.
Frequency - about 4 posts per month

8. Adrian Swinscoe Blog RSS Feed

Adrian Swinscoe Blog

RSS Feed - adrianswinscoe.com/feed 

Site - adrianswinscoe.com

United Kingdom

About Site - Adrian Swinscoe brings over 16 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies. He is a huge fan of organisations that do great things for their customers and their employees and also a helper to many wanting to achieve their own level of greatness.
Frequency - about 2 posts per week
Since - Nov 2009

9. Jim Tincher - Heart of the Customer RSS Feed

Jim Tincher - Heart of the Customer

RSS Feed - heartofthecustomer.com/cx-bl.. 

Site - heartofthecustomer.com/cx-blog

Minneapolis, MN

About Site - Advice and latest insights to customer experience management, journey mapping, and CX management by CX blogger and keynote speaker, Jim Tincher.
Frequency - about 3 posts per month

10. Blake Morgan | Youtube RSS Feed

Blake Morgan | Youtube

RSS Feed - youtube.com/feeds/videos... 

Site - youtube.com/channel/UCY7i..

Bay Area, CA

About Site - This channel features content on customer experience and includes regularly updated educational content. Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral, Sukhis Indian Food, Curry Up Now and more.
Frequency - about 2 posts per month

11. Genroe 1 to 1 Blog - Adam Ramshaw RSS Feed

Genroe 1 to 1 Blog - Adam Ramshaw

RSS Feed - genroe.com/blog/feed 

Site - genroe.com/blog

Sydney, Australia

About Site - Genroe help to improve the customer experience and generate higher life time value: customer feedback management and customer experience management services.
Frequency - about 1 post per month

12. Joseph Michelli RSS Feed

Joseph Michelli

RSS Feed - josephmichelli.com/blog/feed 

Site - josephmichelli.com/blog

Pinellas Park, FL

About Site - Joseph A. Michelli, Ph.D. is an international speaker, and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies
Frequency - about 3 posts per week

13. Customer Experience Matters® - Bruce Temkin RSS Feed

Customer Experience Matters® - Bruce Temkin

RSS Feed - experiencematters.blog/feed 

Site - experiencematters.blog

About Site - Temkin Group is a leading customer experience (CX) research, consulting, and training firm. They help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners.
Frequency - about 3 posts per week

14. Customer Experience Insight - Customer Experience News RSS Feed

Customer Experience Insight - Customer Experience News

RSS Feed - customerexperienceinsight.co.. 

Site - customerexperienceinsight.com

Malvern, PA

About Site - Customer Experience Insight delivers actionable insights and best practices to sales, marketing, and customer experience professionals.
Frequency - about 3 posts per week

15. John DiJulius | Customer Experience Blog RSS Feed

John DiJulius | Customer Experience Blog

RSS Feed - blog.thedijuliusgroup.com/feed 

Site - blog.thedijuliusgroup.com

Cleveland, Ohio

About Site - John DiJulius is an international customer experience consultant and author of two books on the topic. A successful entrepreneur, DiJulius has launched two businesses and strives to enable companies to provide exceptional customer experiences to boost results.
Frequency - about 1 post per month

16. CXM - Customer Experience Magazine RSS Feed

CXM - Customer Experience Magazine

RSS Feed - cxm.co.uk/feed 

Site - cxm.co.uk

London

About Site - Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.
Frequency - about 6 posts per week

17. Reddit - Customer Experience RSS Feed

Reddit - Customer Experience

RSS Feed - reddit.com/r/customerexperie.. 

Site - reddit.com/r/customerexperience

About Site - News, articles, personal experiences, resources around customer experience management.
Frequency - about 2 posts per week

18. Google News - Customer Experience RSS Feed

Google News - Customer Experience

RSS Feed - news.google.com/news?cf=all&.. 

Site - news.google.com/news/section..

About Site - Comprehensive up-to-date coverage for customer experience, aggregated from news sources all over the world by Google News.
Frequency - about 56 posts per week

19. Buyer Persona Blog – Tony Zambito RSS Feed

Buyer Persona Blog – Tony Zambito

RSS Feed - tonyzambito.com/category/buy.. 

Site - tonyzambito.com/category/buy..

New York

About Site - Tony Zambito is the founder and leading authority in buyer personas for B2B Marketing. In 2002, Tony established the first buyer persona development methodology designed specifically for B2B Marketing and Sales. This innovation has helped leading companies gain a deeper understanding of their buyers resulting in improved lead generation and revenue performance.
Frequency - about 1 post per month

20. Customer Experience Professionals Association | Youtube RSS Feed

Customer Experience Professionals Association | Youtube

RSS Feed - youtube.com/feeds/videos.xml.. 

Site - youtube.com/user/cxpassoc/vi..

USA

About Site - The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices.
Frequency - about 4 posts per month

21. Conversation Agent - Valeria Maltoni RSS Feed

Conversation Agent - Valeria Maltoni

RSS Feed - conversationagent.com/atom.xml 

Site - conversationagent.com

NYC / PHL / Modena (Italy)

About Site - Conversation Agent is about strategizing at the intersection of business, technology, and digital media as seen through the lens of human behavior. It has been recognized among the world's 30 top online marketing blogs
Frequency - about 2 posts per week

22. Kerry Bodine Blog RSS Feed

Kerry Bodine Blog

RSS Feed - kerrybodine.com/blog/feed 

Site - kerrybodine.com/blog

San Francisco, CA

About Site - Kerry Bodine & Co. is a customer experience consultancy with a passion for human-centered design.
Frequency - about 3 posts per month

23. Qualtrics Blog RSS Feed

Qualtrics Blog

RSS Feed - qualtrics.com/blog/feed 

Site - qualtrics.com/blog

USA

About Site - Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.
Frequency - about 4 posts per week

24. Confirmit RSS Feed

Confirmit

RSS Feed - confirmit.com/Resources/?Sho.. 

Site - confirmit.com/Resources

Oslo, London, NYC, SF

About Site - Confirmit helps businesses capture feedback with our extensive Voice of the Customer and Market Research programs using online survey software.
Frequency - about 4 posts per week

25. Sprinklr RSS Feed

Sprinklr

RSS Feed - blog.sprinklr.com/feed 

Site - blog.sprinklr.com

Global

About Site - Sprinklr is the most complete enterprise social technology in the world, purpose-built for large companies to drive business outcomes and manage customer experiences across all touch points.
Frequency - about 2 posts per week
Since - Oct 2012

26. The iPerceptions Blog RSS Feed

The iPerceptions Blog

RSS Feed - iperceptions.com/blog/rss.xml 

Site - iperceptions.com/blog

Montréal, Canada

About Site - iPerceptions is a global leader in Voice of the Customer solutions. The go to resource for customer-centric marketers hungry to improve the customer experience, fine tune their digital marketing skills and explore the latest trends.
Frequency - about 4 posts per month
Since - May 2013

27. SugarCRM - Get your daily dose of Sugar RSS Feed

SugarCRM - Get your daily dose of Sugar

RSS Feed - sugarcrm.com/blog/feed 

Site - sugarcrm.com/resources

Cupertino, CA

About Site - SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market.
Frequency - about 2 posts per week

28. Seth's Blog RSS Feed

Seth's Blog

RSS Feed - sethgodin.typepad.com/seths_.. 

Site - sethgodin.typepad.com

New York

About Site - Author of 17 books, inductee into the Direct Marketing Hall of Fame, and all-around customer experience guru, Godin’s foresight for what customers want out of digital is unparalleled. His internationally-acclaimed blog is a must-follow for anyone focused on putting customers at the heart of their mobile experience.
Frequency - about 8 posts per week
Since - Nov 2017

29. Genesys Blog - Customer Experience & Omnichannel Customer Service RSS Feed

Genesys Blog - Customer Experience & Omnichannel Customer Service

RSS Feed - blog.genesys.com/feed 

Site - blog.genesys.com

Daly City, CA USA

About Site - Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
Frequency - about 5 posts per week
Since - Apr 2011

30. NGDATA - Customer Experience Management Blog RSS Feed

NGDATA - Customer Experience Management Blog

RSS Feed - ngdata.com/feed 

Site - ngdata.com/blog

United States, Europe, APAC

About Site - Get insights & up-to-date information on how big data and customer experience management is shaping how we do business today. NGDATA's Lily Enterprise™ captures data across all channels, provides enterprises with real-time insights and drives omni-channel customer experiences.
Frequency - about 3 posts per week

31. CloudCherry Blog RSS Feed

CloudCherry Blog

RSS Feed - getcloudcherry.com/feed 

Site - getcloudcherry.com/blog

United States

About Site - CloudCherry is a Real-Time Feedback Collection and Customer Experience Analytics product to track & measure Customer Delight.
Frequency - about 1 post per week

32. ForeSee Blog RSS Feed

ForeSee Blog

RSS Feed - foresee.com/blog/feed 

Site - foresee.com/blog

Ann Arbor, MI

About Site - The ForeSee blog discusses the art and science of measuring the customer experience. Read on to learn more and join the conversation.
Frequency - about 3 posts per month

33. Clarabridge CX Blog RSS Feed

Clarabridge CX Blog

RSS Feed - clarabridge.com/feed 

Site - clarabridge.com/blog

DC SF LON Ghent

About Site - Check out the Clarabridge blog to stay on top of customer experience management industry trends.
Frequency - about 1 post per week

34. Nanorep – Digital Customer Self-Service Solution RSS Feed

Nanorep – Digital Customer Self-Service Solution

RSS Feed - nanorep.com/feed 

Site - nanorep.com/blog

MA

About Site - Nanorep's customer service experience blog features all latest news, trends and insights from top CX experts. Nanorep provides personalized customer self-service, virtual assistant and chatbot solutions, accessible at any touchpoint along the customer journey.
Frequency - about 3 posts per month
Since - Sep 2010

35. KPMG Nunwood RSS Feed

KPMG Nunwood

RSS Feed - nunwood.com/feed 

Site - nunwood.com/customer-experie..

London

About Site - The latest customer experience management blogs, articles and industry news from KPMG Nunwood Consulting - The worlds largest customer Experience consultancy.
Frequency - about 3 posts per month

36. Ameyo Blog RSS Feed

Ameyo Blog

RSS Feed - ameyo.com/blog/rss.xml 

Site - ameyo.com/blog

USA

About Site - Ameyo Callversations blog covers day to day challenges of contact center professionals. It aims to serve as the complete customer engagement resource for businesses worldwide
Frequency - about 2 posts per week

37. Qmatic Blog RSS Feed

Qmatic Blog

RSS Feed - lp.qmatic.com/blog/rss.xml 

Site - lp.qmatic.com/blog

US

About Site - Qmatic Group is the global leader in customer journey technology solutions and insights. They help organizations seamlessly integrate online and onsite touch points.
Frequency - about 1 post per month

38. StellaService Blog RSS Feed

StellaService Blog

RSS Feed - stellaservice.com/blog/feed 

Site - stellaservice.com/blog

New York, New York

About Site - StellaService helps companies measure, benchmark and improve their customer service, and drive increased customer satisfaction.
Frequency - about 3 posts per month

39. Thunderhead Blog RSS Feed

Thunderhead Blog

RSS Feed - thunderhead.com/blog/feed 

Site - thunderhead.com/blog

London, England

About Site - Thunderhead help businesses achieve complete harmony with their consumers, through personalised customer engagement strategies and solutions.
Frequency - about 2 posts per month

40. CallMiner Blog RSS Feed

CallMiner Blog

RSS Feed - callminer.com/blog/feed 

Site - callminer.com/blog

Fort Myers, FL

About Site - The CallMiner blog covers various topics including industry news, call center quality monitoring, best practices and customer experience management.
Frequency - about 4 posts per month

41. Fonolo | Customer Service Blog RSS Feed

Fonolo | Customer Service Blog

RSS Feed - fonolo.com/blog/feed 

Site - fonolo.com/blog

Toronto, Canada

About Site - Fonolo Blog is Customer service and customer experience blog for call center professionals. Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone.
Frequency - about 2 posts per week
Since - Mar 2010

42. Neosperience Blog RSS Feed

Neosperience Blog

RSS Feed - blog.neosperience.com/rss.xml 

Site - blog.neosperience.com

Milan

About Site - A blog by Neosperience to overview the advancements of digital customer experience in marketing, technology and society.
Frequency - about 3 posts per month

43. Chattermill Insights RSS Feed

Chattermill Insights

RSS Feed - chattermill.io/feed.xml?form.. 

Site - chattermill.io/insights

London, UK

About Site - Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.
Frequency - about 1 post per month

44. 360 Connext - Jeannie Walters RSS Feed

360 Connext - Jeannie Walters

RSS Feed - 360connext.com/feed 

Site - 360connext.com/blog

Chicago, IL

About Site - Jeannie Walters is the founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Walters specializes in helping companies achieve more loyalty from employees, customers and prospects through improved experiences at every level.
Frequency - about 2 posts per month

45. Beyond Philosophy Blog RSS Feed

Beyond Philosophy Blog

RSS Feed - beyondphilosophy.com/blog/feed 

Site - beyondphilosophy.com/blog

Worldwide

About Site - Beyond Philosophy is the global leader in Customer Experience and is called upon by the world's largest organizations to take their CX to the next level.
Frequency - about 2 posts per week

46. Customer Experience Blog by UJET RSS Feed

Customer Experience Blog by UJET

RSS Feed - blog.ujet.co/rss.xml 

Site - blog.ujet.co

San Francisco, CA

About Site - News, updates, and insights on all things customer experience. UJET makes it simple for any company to provide intuitive, modern-day support. With our dedicated team and technology, our revolutionary customer interaction platform offers a holistic experience for voice and chat channels that customers can reach via in-app, in-web, and in-1800 routes.
Frequency - about 3 posts per month

47. PeopleMetrics - Customer Experience Blog RSS Feed

PeopleMetrics - Customer Experience Blog

RSS Feed - peoplemetrics.com/blog/rss.xml 

Site - peoplemetrics.com/blog

Philadelphia, PA

About Site - PeopleMetrics is a customer experience management (CEM) company that helps improve the entire customer journey—from their time as a prospect through their lifetime as a customer.
Frequency - about 2 posts per month

48. Digital Mortar RSS Feed

Digital Mortar

RSS Feed - digitalmortar.com/feed 

Site - digitalmortar.com/blog

California

About Site - Digital Mortar is led by some of the leading customer analytics experts in the world. We spent decades optimizing customer experiences and honing the segmentation, journey and analytics techniques to make data understandable and useful.
Frequency - about 2 posts per month

49. The Center For Client Retention RSS Feed

The Center For Client Retention

RSS Feed - tcfcr.com/feed 

Site - tcfcr.com/blog

NJ

About Site - The Center For Client Retention provides research, training, and consulting services on how to improve the customer experience and increase loyalty.
Frequency - about 1 post per week

50. c3centricity Blog RSS Feed

c3centricity Blog

RSS Feed - c3centricity.com/blog/feed 

Site - c3centricity.com/blog

Lonay, Switzerland

About Site - Free webinar shows how to grow your business more profitably by understanding customers & increasing their engagement. Tips, Tools & Templates included.
Frequency - about 2 posts per month

51. Vocalabs' Blog: The Customer Service Survey RSS Feed

Vocalabs' Blog: The Customer Service Survey

RSS Feed - vocalabs.com/blog/feed 

Site - vocalabs.com/blog

Minneapolis, MN

About Site - Vocalabs is Specialists in Agile Customer Feedback, creating real-time actionable, in-depth customer feedback programs.
Frequency - about 1 post per month

52. VOZIQ RSS Feed

VOZIQ

RSS Feed - voziq.com/feed 

Site - voziq.com/blog

Washington, DC, USA

About Site - VOZIQ offers cloud-based, text analytics solutions to enhance customer experience by leveraging contact centers as a strategic source for customer intelligence.
Frequency - about 2 posts per month

53. Geckolyst Blog RSS Feed

Geckolyst Blog

RSS Feed - blog.geckolyst.com/feed 

Site - blog.geckolyst.com

Kerala, India

About Site - Analytics is at the core of what we do. We are a motley crew of data wizards, number crunchers, tech geeks and designers creating the next big thing from the MobMe's innovation table - Geckolyst. Geckolyst helps you pay close attention to what your customers say about you.
Frequency - about 3 posts per month

54. Steve Curtin Blog RSS Feed

Steve Curtin Blog

RSS Feed - stevecurtin.com/blog/feed 

Site - stevecurtin.com/blog

Denver

About Site - Steve is a customer enthusiast with 20 years of experience between hotel operations, sales, marketing, training and development, and customer service roles, and worked for Marriot International. His blog provides insights into the customer experience and how to maximize interactions in today’s digital world.
Frequency - about 1 post per month

55. Vignette | The Employee Experience Agency™ RSS Feed

Vignette | The Employee Experience Agency™

RSS Feed - vignetteagency.com/feed 

Site - vignetteagency.com/blog

Portland (HQ) | LA | SF

About Site - The Employee Experience Agency™ that activates employees through powerful employer brand engagement; making you the employer of choice. Insights to creating what you imagine as a meaningful employee experience.
Frequency - about 3 posts per month
Since - Dec 2016

56. Gold Research, Inc. - Gold Journey Mapping™ RSS Feed

Gold Research, Inc. - Gold Journey Mapping™

RSS Feed - goldresearchinc.com/gold-jou.. 

Site - goldresearchinc.com/blog/gol..

San Antonio, TX

About Site - Gold Research has extensive experience in journey mapping (B2B, B2C), path-to-purchase research, deploying “real-time” qualitative and quantitative research for new concept/marketing testing, satisfaction research, and customer insights. We also offer customer/employee journey mapping trainings that deliver foundational-to-advanced capability development at low costs and NO time away from work.
Frequency - about 2 posts per month

57. Creative Good Blog RSS Feed

Creative Good Blog

RSS Feed - creativegood.com/blog/feed 

Site - creativegood.com/blog

New York City

About Site - Creative Good is a customer experience strategy consultancy founded in 1997. They help to clients deliver better experiences to their customers and users, thereby building more successful products and services.
Frequency - about 1 post per month

58. Lumoa blog | Lumoa Customer Experience Management RSS Feed

Lumoa blog | Lumoa Customer Experience Management

RSS Feed - lumoa.me/en/lumoablog?format.. 

Site - lumoa.me/en/lumoablog

Finland

About Site - Lumoa empowers companies to identify and solve customer problems faster and easier than anything you have seen before. Learn about the latest trends of Customer Experience. Find out how the Net Promoter Score can help your business to grow. Check the best advice and tips from the experts on measuring and improving customer experience and building customer-centric culture in your company.
Frequency - about 2 posts per month

59. Customer Experience Strategy Blog - Michel Falcon RSS Feed

Customer Experience Strategy Blog - Michel Falcon

RSS Feed - michelfalcon.com/feed 

Site - michelfalcon.com/blog

Toronto

About Site - Michel Falcon's Customer Experience Strategy blog covering the most actionable topics that will help your business deliver exceptional experiences.
Frequency - about 1 post per month

60. The Holla Agency - CX Blog RSS Feed

The Holla Agency - CX Blog

RSS Feed - thehollaagency.com.au/cx-blo.. 

Site - thehollaagency.com.au/cx-blog

Sydney, New South Wales

About Site - Holla Blog shares company’s Customer Experience news on customer journey mapping, organisational alignment, design thinking, customer centric marketing.
Frequency - about 1 post per week

61. cxservice360 RSS Feed

cxservice360

RSS Feed - cxservice360.com/feed 

Site - cxservice360.com

About Site - CXService360 is a knowledge sharing website focused on customer service & experience. It was created with the vision of making this knowledge easily accessible for businesses, customer service professionals and anyone who loves learn the art of service
Frequency - about 1 post per week

62. Waypoint Group's B2B Customer Experience Blog RSS Feed

Waypoint Group's B2B Customer Experience Blog

RSS Feed - waypointgroup.org/feed 

Site - waypointgroup.org/blog

About Site - Waypoint Group is a collaborative, seasoned consultancy in the Bay Area that thrives on partnership. We help B2B teams act on customer feedback and increase the rate of profitable sales growth by linking insights to financials.
Frequency - about 3 posts per month

63. Customer Alignment - Latest CX Blogs RSS Feed

Customer Alignment - Latest CX Blogs

RSS Feed - feeds.feedburner.com/Late.. 

Site - customeralignment.co.uk/late..

Guildford, England

About Site - Customer experience blog and customer experience best practice. Thoughts, news and support on customer experience success, customer experience improvement, voice of customer, customer experience measurement, customer experience design and customer experience strategy. See what it's like to be more customer centric
Frequency - about 2 posts per month

64. Storyminers Blog RSS Feed

Storyminers Blog

RSS Feed - storyminers.com/feed 

Site - storyminers.com/blog-portal

Atlanta, GA

About Site - StoryMiners is passionate about designing great experiences and helping companies build the capabilities that deliver them.
Frequency - about 1 post per month

65. VereQuest Blog RSS Feed

VereQuest Blog

RSS Feed - verequest.com/blog/feed 

Site - verequest.com/blog

Toronto, Canada

About Site - VereQuest is a customer experience consulting and monitoring firm specializing in industries whose customers value their time, money and/or health. They have had much of their success in multi-channel environments where customer-to-employee engagement is critical to building loyalty and reducing costs.
Frequency - about 168 posts per week

66. Dennis Snow Blog RSS Feed

Dennis Snow Blog

RSS Feed - feeds.feedburner.com/DennisS.. 

Site - snowassociates.com/blog

Orlando, FL

About Site - My company, Snow & Associates, Inc., is dedicated to helping organizations create “walk-through-fire” customer loyalty. Using what I learned during a 20-year career with Walt Disney World, including leading a division of the world-famous Disney Institute, I've assisted organizations around the world improve their customer service.
Frequency - about 3 posts per week

67. Transforming the Customer Experience - Kristina Evey RSS Feed

Transforming the Customer Experience - Kristina Evey

RSS Feed - kristinaevey.com/feed 

Site - kristinaevey.com/blog

Michigan and the Internet

About Site - Kristina Evey helps businesses get new customers and become even more profitable with the customers they already have.She is an expert in all areas of the Customer Experience and has successfully helped many businesses, nationally and locally, create a customer centric culture, hire and train staff that will work in the customer’s best interest.
Frequency - about 2 posts per month

68. Curiosity - Dave Fish RSS Feed

Curiosity - Dave Fish

RSS Feed - curiositycx.com/feed 

Site - curiositycx.com

Rogers, AR

About Site - Dave is the founder of CuriosityCX and is SVP for ORC International. Formerly he was the VP of Behavioral Sciences for The Mars Agency. He has 20 years of applied experience in understanding consumer behavior and consulting with Global 50 companies.
Frequency - about 2 posts per month

69. Tabsurvey Blog | Customer Experience Management RSS Feed

Tabsurvey Blog | Customer Experience Management

RSS Feed - tabsurvey.com/blog/feed 

Site - tabsurvey.com/blog

Copenhagen

About Site - The ideal survey app to create surveys in a matter of minutes. Perfect for in-store customer experience management. Works for both online and offline use.
Frequency - about 1 post per month

70. Authenticinsight Blog - Jana Sedivy RSS Feed

Authenticinsight Blog - Jana Sedivy

RSS Feed - authenticinsight.com/blog/feed 

Site - authenticinsight.com/blog

Ottawa

About Site - Jana Sedivy is Founder and Principal of Authentic Insight, an award winning consulting practice specializing in Voice of Customer research and strategy for B2B tech companies. She is a recognized expert in Customer Experience research.
Frequency - about 2 posts per month

71. LEXDEN | Customer Experience Consultants RSS Feed

LEXDEN | Customer Experience Consultants

RSS Feed - lexdengroup.wordpress.com/feed 

Site - lexdengroup.wordpress.com

London, England

About Site - LEXDEN blog is about Helping Clients to Profit from Customer Experience.
Frequency - about 1 post per month

72. CX Tips and Tricks... | Bringing the WOW factor to your business RSS Feed

CX Tips and Tricks... | Bringing the WOW factor to your business

RSS Feed - softskillstipsandtricks.com/.. 

Site - softskillstipsandtricks.com

Nairobi, Kenya

About Site - This is a one-stop place for all things Soft Skills. An instruction manual of sorts. If you are in a business that involves Soft Skills (and that is pretty much all businesses), then we hope you will learn something from the upcoming blogs and even contribute something so we can all learn or just have a good laugh!
Frequency - about 1 post per month

73. eTouchPoint Blog - RSS Feed

eTouchPoint Blog -

RSS Feed - etouchpoint.com/feed 

Site - etouchpoint.com/blog

About Site - Chip James is President of eTouchPoint, a pioneering customer experience (CX) technology provider that has provided solutions to Fortune 500 leaders for 15 years. A CX industry veteran, Chip has been a leading CX advocate through speaking engagements and development of industry best practices.
Frequency - about 2 posts per month

74. Ann Michaels & Assoc - Inside the Customer Experience RSS Feed

Ann Michaels & Assoc - Inside the Customer Experience

RSS Feed - blog.annmichaelsltd.com/feed 

Site - blog.annmichaelsltd.com

Offices in Chicago & Charlotte

About Site - Marianne Hynd is the Vice President of Operations at Ann Michaels & Associates, a customer experience measurement firm. The company specializes in mystery shopping, customer feedback, and interactive engagement kiosk programs.
Frequency - about 2 posts per month

75. Appuri Blog RSS Feed

Appuri Blog

RSS Feed - appuri.com/blog/feed.xml?for.. 

Site - appuri.com/blog

Seattle, WA

About Site - Appuri was founded in 2013 with the mission of helping online businesses understand, diagnose and reduce customer churn
Frequency - about 1 post per month

76. Jackie Huba Blog RSS Feed

Jackie Huba Blog

RSS Feed - jackiehuba.com/blog/feed 

Site - jackiehuba.com/blog

Austin, Texas

About Site - Jackie Huba is the author of three books on customer loyalty including Monster Loyalty: How Lady Gaga Turns Followers into Fanatics. Jackie is also a keynote speaker, and Forbes.com contributor. Her blog focuses on customer loyalty and word of mouth marketing
Frequency - about 1 post per month

77. Win the Customer! Blog - Flavio Martins RSS Feed

Win the Customer! Blog - Flavio Martins

RSS Feed - winthecustomer.com/blog/feed 

Site - winthecustomer.com/blog

Hawaii & Utah

About Site - An award winning customer service blog discussing the latest trends and best practices of customer service experience in the call center.
Frequency - about 1 post per month
Since - Sep 2009

78. Kampyle Blog RSS Feed

Kampyle Blog

RSS Feed - kampyle.com/blog/feed 

Site - kampyle.com/blog

About Site - Articles on customer feedback, voice-of-the-customer, customer experience management, and other topics of interest to customer experience professionals from Kampyle.
Frequency - about 1 post per month

79. Customer Journey Marketer Blog RSS Feed

Customer Journey Marketer Blog

RSS Feed - customerjourneymarketer.com/.. 

Site - customerjourneymarketer.com

Boston, Ma

About Site - A blog about leveraging the art and science of digital marketing and knowledge of the customer journey, turning anonymous visitors into brand advocates.
Frequency - about 1 post per month

Infolink-Exp - Customer Experience Management Blog

RSS Feed - infolink-exp.com/customer-ex.. 

Site - infolink-exp.com/customer-ex..

San Jose, CA

About Site - Infolink provides customer experience management services and consulting with an emphasis on customer support outsourcing, software and CX design.
Frequency - about 1 post per month

81. KANA - Customer Experience Management Blog RSS Feed

KANA - Customer Experience Management Blog

RSS Feed - blog.kana.com/feed 

Site - blog.kana.com

Santa Clara, CA

About Site - The KANA Customer Experience Management blog is for business leaders and practitioners interested in reading about and sharing the latest customer service strategies, tips and tactics.
Frequency - about 1 post per month

82. Innovatus Marketers Touchpoint - Vidya Priya Rao RSS Feed

Innovatus Marketers Touchpoint - Vidya Priya Rao

RSS Feed - marketerstouchpoint.com/blog.. 

Site - marketerstouchpoint.com/blogs

Mumbai, India

About Site - Get the latest updates and news related to the sales and marketing to use for your business getting more revenues and people engagement.
Frequency - about 2 posts per month

83. Smith Co - Blog RSS Feed

Smith Co - Blog

RSS Feed - smithcoconsultancy.com/blog/.. 

Site - smithcoconsultancy.com/blog

London

About Site - Smith co help you to create a customer experience that is consistent, differentiated, builds loyalty and turns customers into advocates. They work with people who manage brands, both large and small, across a range of sectors, worldwide.
Frequency - about 1 post per month