Top 75 Customer Experience Blogs and Websites To Follow in 2019 (CX Blogs)

1. Jeanne Bliss Blog

Bellevue, WA About Blog Content, tools, tips, advice, and best practices to help you improve the customer experience and grow into a prosperous and beloved company.
Frequency about 3 posts per month.
Website customerbliss.com/blog
Facebook fans n/a. Twitter followers 20,780.

2. I J Golding Blog

Chester About Blog Ian Golding is a customer experience specialist. Keep up to date with Ian Golding's latest news, articles and leadership thoughts as a customer experience consultant.
Frequency about 2 posts per month.
Website ijgolding.com/blog
Facebook fans 135. Twitter followers 5,403.

3. CX Journey Blog

Orange County, CA About Blog A blog about customer experience, employee experience, customer service, voice of the customer, and leadership.
Frequency about 3 posts per month.
Also in Customer Service Blogs
Website cx-journey.com
Facebook fans n/a. Twitter followers 12,783.

4. MyCustomer Experience

About Blog Tips for marketing, sales & service professionals to improve the customer journey and enhance customer experience.
Frequency about 1 post per month.
Website mycustomer.com/experience
Facebook fans 1,498. Twitter followers 12,034.

5. LitmusWorld Blog

About Blog LitmusWorld, an enterprise SaaS business, implements a platform to help large enterprises deliver contextual conversations that enable dramatic improvements in stakeholder experience. The platform is quick to setup, simple for stakeholders to respond and delivers actionable insights across touchpoints, all in real-time. Read this blog which is your single source of delightful stories on customer & employee experience and the latest insights from industry leaders.
Frequency about 168 posts per week.
Since Aug 2017
Website litmusworld.com/blog.html
Facebook fans 347. Twitter followers 197.

6. ClearAction - Customer Experience Consulting Blog

California About Blog ClearAction is a customer experience management consulting firm. They specialize in metrics, actionability, cross-functional engagement, and maturity roadmaps.
Frequency about 1 post per week.
Website clearactioncx.com/blog
Facebook fans 381. Twitter followers 6,787.

7. Customer Experience Matrix

New York About Blog This is the blog of David M. Raab, long-time marketing technology consultant and analyst. Mr. Raab is Principal at Raab Associates Inc. The blog is named for the Customer Experience Matrix, a tool to visualize marketing and operational interactions between a company and its customers.
Frequency about 1 post per month.
Website customerexperiencematrix.blo..
Facebook fans n/a. Twitter followers 5,625.

8. 1to1 Media

Stamford, CT About Blog 1to1 Media's editorial and guest blogs from industry influencers bring thought leadership on the latest trends in customer experience, customer service, marketing, sales, and employee engagement.
Frequency about 2 posts per month.
Website 1to1media.com/blog
Facebook fans 1,276. Twitter followers 7,771.

9. Adrian Swinscoe Blog

United Kingdom About Blog Adrian Swinscoe brings over 16 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies. He is a huge fan of organisations that do great things for their customers and their employees and also a helper to many wanting to achieve their own level of greatness.
Frequency about 4 posts per month.
Since Nov 2009
Also in UK Customer Support Blogs
Website adrianswinscoe.com
Facebook fans n/a. Twitter followers 6,826.

10. Jim Tincher - Heart of the Customer

Minneapolis, MN About Blog Advice and latest insights to customer experience management, journey mapping, and CX management by CX blogger and keynote speaker, Jim Tincher.
Frequency about 2 posts per month.
Website heartofthecustomer.com/cx-blog
Facebook fans n/a. Twitter followers 754.

11. Blake Morgan | Youtube

Bay Area, CA About Blog This channel features content on customer experience and includes regularly updated educational content. Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral, Sukhis Indian Food, Curry Up Now and more.
Frequency about 1 post per month.
Website youtube.com/channel/UCY7i..
Facebook fans 4,655. Twitter followers 7,761.

12. Genroe 1 to 1 Blog - Adam Ramshaw

Sydney, Australia About Blog Genroe help to improve the customer experience and generate higher life time value: customer feedback management and customer experience management services.
Frequency about 1 post per month.
Website genroe.com/blog
Facebook fans n/a. Twitter followers 963.

13. Joseph Michelli

Pinellas Park, FL About Blog Joseph A. Michelli, Ph.D. is an international speaker, and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies
Frequency about 1 post per week.
Website josephmichelli.com/blog
Facebook fans 365. Twitter followers 5,516.

14. Customer Experience Matters® - Bruce Temkin

About Blog Temkin Group is a leading customer experience (CX) research, consulting, and training firm. They help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners.
Frequency about 1 post per week.
Website experiencematters.blog
Facebook fans n/a. Twitter followers 13,893.

15. Customer Experience Insight - Customer Experience News

Malvern, PA About Blog Customer Experience Insight delivers actionable insights and best practices to sales, marketing, and customer experience professionals.
Frequency about 2 posts per month.
Website customerexperienceinsight.com
Facebook fans 42. Twitter followers 1,949.

16. Conversation Agent - Valeria Maltoni

NYC / PHL / Modena (Italy) About Blog Conversation Agent is about strategizing at the intersection of business, technology, and digital media as seen through the lens of human behavior. It has been recognized among the world's 30 top online marketing blogs
Frequency about 3 posts per month.
Website conversationagent.com
Facebook fans 4,815. Twitter followers 36,813.

17. John DiJulius | Customer Experience Blog

Cleveland, Ohio About Blog John DiJulius is an international customer experience consultant and author of two books on the topic. A successful entrepreneur, DiJulius has launched two businesses and strives to enable companies to provide exceptional customer experiences to boost results.
Frequency about 1 post per month.
Website blog.thedijuliusgroup.com
Facebook fans 1,985. Twitter followers 7,682.

18. CXM - Customer Experience Magazine

London About Blog Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.
Frequency about 8 posts per week.
Website cxm.co.uk
Facebook fans 752. Twitter followers 5,072.

19. Reddit - Customer Experience

About Blog News, articles, personal experiences, resources around customer experience management.
Frequency about 1 post per week.
Website reddit.com/r/customerexperience
Facebook fans 1,110,092. Twitter followers 485,229.

20. Google News - Customer Experience

About Blog Comprehensive up-to-date coverage for customer experience, aggregated from news sources all over the world by Google News.
Frequency about 21 posts per week.
Website news.google.com/news/section..
Facebook fans 23,171,225. Twitter followers 213,133.

21. Buyer Persona Blog – Tony Zambito

New York About Blog Tony Zambito is the founder and leading authority in buyer personas for B2B Marketing. In 2002, Tony established the first buyer persona development methodology designed specifically for B2B Marketing and Sales. This innovation has helped leading companies gain a deeper understanding of their buyers resulting in improved lead generation and revenue performance.
Frequency about 1 post per week.
Website tonyzambito.com/category/buy..
Facebook fans n/a. Twitter followers 4,424.

22. Customer Experience Professionals Association | Youtube

USA About Blog The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices.
Frequency about 1 post per week.
Website youtube.com/user/cxpassoc/vi..
Facebook fans 1,756. Twitter followers 8,195.

23. Kerry Bodine Blog

San Francisco, CA About Blog Kerry Bodine & Co. is a customer experience consultancy with a passion for human-centered design.
Frequency about 1 post per month.
Website kerrybodine.com/blog
Facebook fans n/a. Twitter followers 8,466.

24. Qualtrics Blog

USA About Blog Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.
Frequency about 5 posts per week.
Website qualtrics.com/blog
Facebook fans 35,503. Twitter followers 35,063.

25. Confirmit

Oslo, London, NYC, SF About Blog Confirmit helps businesses capture feedback with our extensive Voice of the Customer and Market Research programs using online survey software.
Frequency about 2 posts per week.
Website confirmit.com/Resources
Facebook fans 1,934. Twitter followers 3,601.

26. Sprinklr

Global About Blog Sprinklr is the most complete enterprise social technology in the world, purpose-built for large companies to drive business outcomes and manage customer experiences across all touch points.
Frequency about 3 posts per month.
Since Oct 2012
Also in Social Media Analytics blogs
Website blog.sprinklr.com
Facebook fans 32,031. Twitter followers 33,962.

27. The iPerceptions Blog

Montréal, Canada About Blog iPerceptions is a global leader in Voice of the Customer solutions. The go to resource for customer-centric marketers hungry to improve the customer experience, fine tune their digital marketing skills and explore the latest trends.
Frequency about 1 post per month.
Since May 2013
Website iperceptions.com/blog
Facebook fans 792. Twitter followers 2,272.

28. SugarCRM - Get your daily dose of Sugar

Cupertino, CA About Blog SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market.
Frequency about 2 posts per month.
Website sugarcrm.com/resources
Facebook fans 8,177. Twitter followers 17,550.

29. Seth's Blog

New York About Blog Author of 17 books, inductee into the Direct Marketing Hall of Fame, and all-around customer experience guru, Godin’s foresight for what customers want out of digital is unparalleled. His internationally-acclaimed blog is a must-follow for anyone focused on putting customers at the heart of their mobile experience.
Frequency about 4 posts per week.
Since Nov 2017
Also in Marketing Blogs, Inbound Marketing Blogs, Growth Hacking Blogs
Website sethgodin.typepad.com
Facebook fans 363,354. Twitter followers 641,859.

30. NGDATA - Customer Experience Management Blog

United States, Europe, APAC About Blog Get insights & up-to-date information on how big data and customer experience management is shaping how we do business today. NGDATA's Lily Enterprise™ captures data across all channels, provides enterprises with real-time insights and drives omni-channel customer experiences.
Frequency about 4 posts per month.
Website ngdata.com/blog
Facebook fans 217. Twitter followers 1,792.

31. CallMiner Blog

Fort Myers, FL About Blog The CallMiner blog covers various topics including industry news, call center quality monitoring, best practices and customer experience management.
Frequency about 3 posts per month.
Website callminer.com/blog
Facebook fans 1,073. Twitter followers 1,194.

32. Fonolo | Customer Service Blog

Toronto, Canada About Blog Fonolo Blog is Customer service and customer experience blog for call center professionals. Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone.
Frequency about 2 posts per week.
Since Mar 2010
Also in Call Center Blogs
Website fonolo.com/blog
Facebook fans 377. Twitter followers 4,776.

33. Beyond Philosophy Blog

Worldwide About Blog Beyond Philosophy is the global leader in Customer Experience and is called upon by the world's largest organizations to take their CX to the next level.
Frequency about 3 posts per month.
Website beyondphilosophy.com/blog
Facebook fans 245. Twitter followers 4,037.

34. Customer Experience Blog by UJET

San Francisco, CA About Blog News, updates, and insights on all things customer experience. UJET makes it simple for any company to provide intuitive, modern-day support. With our dedicated team and technology, our revolutionary customer interaction platform offers a holistic experience for voice and chat channels that customers can reach via in-app, in-web, and in-1800 routes.
Frequency about 2 posts per month.
Website blog.ujet.co
Facebook fans n/a. Twitter followers 395.

35. Lightico Blog

About Blog Lightico is the ultimate customer experience software platform. Your customers are on the their mobile phones, you need new ways to sell and service them. The best blog to learn about the latest in CX for insurance, Fiserv, Teleco, and call centers form any industry. Tips to boost call center KPIs, NPS, ACW.
Frequency about 4 posts per month.
Website lightico.com/blog
Facebook fans 130. Twitter followers 377.

36. Digital Mortar

California About Blog Digital Mortar is led by some of the leading customer analytics experts in the world. We spent decades optimizing customer experiences and honing the segmentation, journey and analytics techniques to make data understandable and useful.
Frequency about 2 posts per month.
Website digitalmortar.com/blog
Facebook fans n/a. Twitter followers 62.

37. VOZIQ

Washington, DC, USA About Blog VOZIQ offers cloud-based, text analytics solutions to enhance customer experience by leveraging contact centers as a strategic source for customer intelligence.
Frequency about 1 post per month.
Website voziq.com/blog
Facebook fans 894. Twitter followers 16,968.

38. Steve Curtin Blog

Denver About Blog Steve is a customer enthusiast with 20 years of experience between hotel operations, sales, marketing, training and development, and customer service roles, and worked for Marriot International. His blog provides insights into the customer experience and how to maximize interactions in today’s digital world.
Frequency about 1 post per month.
Website stevecurtin.com/blog
Facebook fans n/a. Twitter followers 10,497.

39. cxservice360

About Blog CXService360 is a knowledge sharing website focused on customer service & experience. It was created with the vision of making this knowledge easily accessible for businesses, customer service professionals and anyone who loves learn the art of service
Frequency about 2 posts per month.
Website cxservice360.com
Facebook fans 640. Twitter followers 1,156.

40. Transforming the Customer Experience - Kristina Evey

Michigan and the Internet About Blog Kristina Evey helps businesses get new customers and become even more profitable with the customers they already have.She is an expert in all areas of the Customer Experience and has successfully helped many businesses, nationally and locally, create a customer centric culture, hire and train staff that will work in the customer’s best interest.
Frequency about 2 posts per month.
Website kristinaevey.com/blog
Facebook fans 381. Twitter followers 3,618.

41. CX Lab

About Blog CX Lab are a leading customer experience consultancy using evidence, data and science to improve your customer experience.
Frequency about 2 posts per month.
Since Dec 2017
Website cxlab.co.uk/blog
Facebook fans n/a. Twitter followers n/a.

42. Genesys Blog - Customer Experience & Omnichannel Customer Service

Daly City, CA USA About Blog Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
Frequency about 3 posts per week.
Since Apr 2011
Website blog.genesys.com
Facebook fans 8,177. Twitter followers 14,294.

43. CloudCherry Blog

United States About Blog CloudCherry is a Real-Time Feedback Collection and Customer Experience Analytics product to track & measure Customer Delight.
Frequency about 2 posts per month.
Website getcloudcherry.com/blog
Facebook fans 1,076. Twitter followers 3,088.

44. ForeSee Blog

Ann Arbor, MI About Blog The ForeSee blog discusses the art and science of measuring the customer experience. Read on to learn more and join the conversation.
Frequency about 2 posts per month.
Website foresee.com/blog
Facebook fans 4,729. Twitter followers 5,019.

45. Clarabridge CX Blog

DC SF LON Ghent About Blog Check out the Clarabridge blog to stay on top of customer experience management industry trends.
Frequency about 2 posts per month.
Website clarabridge.com/blog
Facebook fans 1,747. Twitter followers 5,624.

46. Nanorep – Digital Customer Self-Service Solution

MA About Blog Nanorep's customer service experience blog features all latest news, trends and insights from top CX experts. Nanorep provides personalized customer self-service, virtual assistant and chatbot solutions, accessible at any touchpoint along the customer journey.
Frequency about 1 post per month.
Since Sep 2010
Website nanorep.com/blog
Facebook fans 1,123. Twitter followers 1,043.

47. KPMG Nunwood

London About Blog The latest customer experience management blogs, articles and industry news from KPMG Nunwood Consulting - The worlds largest customer Experience consultancy.
Frequency about 1 post per month.
Website nunwood.com/customer-experie..
Facebook fans 233. Twitter followers 1,338.

48. Ameyo Blog

USA About Blog Ameyo Callversations blog covers day to day challenges of contact center professionals. It aims to serve as the complete customer engagement resource for businesses worldwide
Frequency about 4 posts per month.
Website ameyo.com/blog
Facebook fans 3,359. Twitter followers 3,128.

49. Qmatic Blog

US About Blog Qmatic Group is the global leader in customer journey technology solutions and insights. They help organizations seamlessly integrate online and onsite touch points.
Frequency about 1 post per month.
Website lp.qmatic.com/blog
Facebook fans 918. Twitter followers 6,745.

50. StellaService Blog

New York, New York About Blog StellaService helps companies measure, benchmark and improve their customer service, and drive increased customer satisfaction.
Frequency about 2 posts per month.
Website stellaservice.com/blog
Facebook fans 1,304. Twitter followers 2,304.

51. Thunderhead Blog

London, England About Blog Thunderhead help businesses achieve complete harmony with their consumers, through personalised customer engagement strategies and solutions.
Frequency about 1 post per month.
Website thunderhead.com/blog
Facebook fans n/a. Twitter followers 2,952.

52. Neosperience Blog

Milan About Blog A blog by Neosperience to overview the advancements of digital customer experience in marketing, technology and society.
Frequency about 1 post per month.
Website blog.neosperience.com
Facebook fans 6,765. Twitter followers 861.

53. Chattermill Insights

London, UK About Blog Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions.
Frequency about 1 post per month.
Website chattermill.io/insights
Facebook fans 54. Twitter followers 170.

54. 360 Connext - Jeannie Walters

Chicago, IL About Blog Jeannie Walters is the founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Walters specializes in helping companies achieve more loyalty from employees, customers and prospects through improved experiences at every level.
Frequency about 1 post per month.
Website 360connext.com/blog
Facebook fans 612. Twitter followers 1,197.

55. PeopleMetrics - Customer Experience Blog

Philadelphia, PA About Blog PeopleMetrics is a customer experience management (CEM) company that helps improve the entire customer journey—from their time as a prospect through their lifetime as a customer.
Frequency about 1 post per month.
Website peoplemetrics.com/blog
Facebook fans 539. Twitter followers 2,837.

56. The Center For Client Retention

NJ About Blog The Center For Client Retention provides research, training, and consulting services on how to improve the customer experience and increase loyalty.
Frequency about 1 post per month.
Website tcfcr.com/blog
Facebook fans 127. Twitter followers 3,456.

57. Transparent BPO | Outsourcing Insights Blog

Laytonsville, MD About Blog Transparent BPO, located in Belize, is a premier provider of nearshore call center, contact center, and business process outsourcing (BPO) solutions. Blog posts covering topics related to the nearshore contact center and business process outsourcing industry containing insights from our leadership team.
Frequency about 3 posts per month.
Website transparentbpo.com/blog
Facebook fans 334. Twitter followers 194.

58. c3centricity Blog

Lonay, Switzerland About Blog Free webinar shows how to grow your business more profitably by understanding customers & increasing their engagement. Tips, Tools & Templates included.
Frequency about 1 post per month.
Website c3centricity.com/blog
Facebook fans 149. Twitter followers 724.

59. Vocalabs' Blog: The Customer Service Survey

Minneapolis, MN About Blog Vocalabs is Specialists in Agile Customer Feedback, creating real-time actionable, in-depth customer feedback programs.
Frequency about 1 post per month.
Website vocalabs.com/blog
Facebook fans n/a. Twitter followers 22.

60. Geckolyst Blog

Kerala, India About Blog Analytics is at the core of what we do. We are a motley crew of data wizards, number crunchers, tech geeks and designers creating the next big thing from the MobMe's innovation table - Geckolyst. Geckolyst helps you pay close attention to what your customers say about you.
Frequency about 2 posts per month.
Website blog.geckolyst.com
Facebook fans 12,684. Twitter followers 47.

61. Vignette | The Employee Experience Agency™

Portland (HQ) | LA | SF About Blog The Employee Experience Agency™ that activates employees through powerful employer brand engagement; making you the employer of choice. Insights to creating what you imagine as a meaningful employee experience.
Frequency about 1 post per month.
Since Dec 2016
Also in Communication Blogs
Website vignetteagency.com/blog
Facebook fans 342. Twitter followers 1,620.

62. Gold Research, Inc. - Gold Journey Mapping™

San Antonio, TX About Blog Gold Research has extensive experience in journey mapping (B2B, B2C), path-to-purchase research, deploying “real-time” qualitative and quantitative research for new concept/marketing testing, satisfaction research, and customer insights. We also offer customer/employee journey mapping trainings that deliver foundational-to-advanced capability development at low costs and NO time away from work.
Frequency about 1 post per month.
Website goldresearchinc.com/blog/gol..
Facebook fans 92. Twitter followers 33.

63. Creative Good Blog

New York City About Blog Creative Good is a customer experience strategy consultancy founded in 1997. They help to clients deliver better experiences to their customers and users, thereby building more successful products and services.
Frequency about 1 post per month.
Website creativegood.com/blog
Facebook fans n/a. Twitter followers 7,901.

64. Lumoa blog | Lumoa Customer Experience Management

Finland About Blog Lumoa empowers companies to identify and solve customer problems faster and easier than anything you have seen before. Learn about the latest trends of Customer Experience. Find out how the Net Promoter Score can help your business to grow. Check the best advice and tips from the experts on measuring and improving customer experience and building customer-centric culture in your company.
Frequency about 1 post per month.
Website lumoa.me/en/lumoablog
Facebook fans 357. Twitter followers 596.

65. Customer Experience Strategy Blog - Michel Falcon

Toronto About Blog Michel Falcon's Customer Experience Strategy blog covering the most actionable topics that will help your business deliver exceptional experiences.
Frequency about 1 post per month.
Website michelfalcon.com/blog
Facebook fans 1,005. Twitter followers 3,012.

66. The Holla Agency - CX Blog

Sydney, New South Wales About Blog Holla Blog shares company’s Customer Experience news on customer journey mapping, organisational alignment, design thinking, customer centric marketing.
Frequency about 3 posts per month.
Website thehollaagency.com.au/cx-blog
Facebook fans 605. Twitter followers 1,723.

67. Waypoint Group's B2B Customer Experience Blog

About Blog Waypoint Group is a collaborative, seasoned consultancy in the Bay Area that thrives on partnership. We help B2B teams act on customer feedback and increase the rate of profitable sales growth by linking insights to financials.
Frequency about 1 post per month.
Also in BB Marketing Blogs
Website waypointgroup.org/blog
Facebook fans n/a. Twitter followers 397.

68. Customer Alignment - Latest CX Blogs

Guildford, England About Blog Customer experience blog and customer experience best practice. Thoughts, news and support on customer experience success, customer experience improvement, voice of customer, customer experience measurement, customer experience design and customer experience strategy. See what it's like to be more customer centric
Frequency about 1 post per month.
Website customeralignment.co.uk/late..
Facebook fans n/a. Twitter followers 174.

69. Storyminers Blog

Atlanta, GA About Blog StoryMiners is passionate about designing great experiences and helping companies build the capabilities that deliver them.
Frequency about 1 post per month.
Website storyminers.com/blog-portal
Facebook fans 158. Twitter followers 5,360.

70. VereQuest Blog

Toronto, Canada About Blog VereQuest is a customer experience consulting and monitoring firm specializing in industries whose customers value their time, money and/or health. They have had much of their success in multi-channel environments where customer-to-employee engagement is critical to building loyalty and reducing costs.
Frequency about 1 post per month.
Website verequest.com/blog
Facebook fans n/a. Twitter followers 23.

71. Dennis Snow Blog

Orlando, FL About Blog My company, Snow & Associates, Inc., is dedicated to helping organizations create “walk-through-fire” customer loyalty. Using what I learned during a 20-year career with Walt Disney World, including leading a division of the world-famous Disney Institute, I've assisted organizations around the world improve their customer service.
Frequency about 4 posts per month.
Website snowassociates.com/blog
Facebook fans 428. Twitter followers 1,385.

72. Curiosity - Dave Fish

Rogers, AR About Blog Dave is the founder of CuriosityCX and is SVP for ORC International. Formerly he was the VP of Behavioral Sciences for The Mars Agency. He has 20 years of applied experience in understanding consumer behavior and consulting with Global 50 companies.
Frequency about 1 post per month.
Website curiositycx.com
Facebook fans n/a. Twitter followers 341.

73. Tabsurvey Blog | Customer Experience Management

Copenhagen About Blog The ideal survey app to create surveys in a matter of minutes. Perfect for in-store customer experience management. Works for both online and offline use.
Frequency about 1 post per month.
Website tabsurvey.com/blog
Facebook fans 682. Twitter followers 59.

74. Authenticinsight Blog - Jana Sedivy

Ottawa About Blog Jana Sedivy is Founder and Principal of Authentic Insight, an award winning consulting practice specializing in Voice of Customer research and strategy for B2B tech companies. She is a recognized expert in Customer Experience research.
Frequency about 1 post per month.
Website authenticinsight.com/blog
Facebook fans n/a. Twitter followers 1,078.

75. LEXDEN | Customer Experience Consultants

London, England About Blog LEXDEN blog is about Helping Clients to Profit from Customer Experience.
Frequency about 1 post per month.
Website lexdengroup.wordpress.com
Facebook fans 162. Twitter followers 1,303.

76. CX Tips and Tricks... | Bringing the WOW factor to your business

Nairobi, Kenya About Blog This is a one-stop place for all things Soft Skills. An instruction manual of sorts. If you are in a business that involves Soft Skills (and that is pretty much all businesses), then we hope you will learn something from the upcoming blogs and even contribute something so we can all learn or just have a good laugh!
Frequency about 1 post per month.
Website softskillstipsandtricks.com
Facebook fans 4,037. Twitter followers 16.

77. eTouchPoint Blog -

About Blog Chip James is President of eTouchPoint, a pioneering customer experience (CX) technology provider that has provided solutions to Fortune 500 leaders for 15 years. A CX industry veteran, Chip has been a leading CX advocate through speaking engagements and development of industry best practices.
Frequency about 1 post per month.
Website etouchpoint.com/blog
Facebook fans n/a. Twitter followers 2,163.

78. Ann Michaels & Assoc - Inside the Customer Experience

Offices in Chicago & Charlotte About Blog Marianne Hynd is the Vice President of Operations at Ann Michaels & Associates, a customer experience measurement firm. The company specializes in mystery shopping, customer feedback, and interactive engagement kiosk programs.
Frequency about 1 post per month.
Website blog.annmichaelsltd.com
Facebook fans 660. Twitter followers 1,318.

79. Appuri Blog

Seattle, WA About Blog Appuri was founded in 2013 with the mission of helping online businesses understand, diagnose and reduce customer churn
Frequency about 1 post per month.
Website appuri.com/blog
Facebook fans n/a. Twitter followers 1,393.

80. Jackie Huba Blog

Austin, Texas About Blog Jackie Huba is the author of three books on customer loyalty including Monster Loyalty: How Lady Gaga Turns Followers into Fanatics. Jackie is also a keynote speaker, and Forbes.com contributor. Her blog focuses on customer loyalty and word of mouth marketing
Frequency about 1 post per month.
Website jackiehuba.com/blog
Facebook fans 591. Twitter followers 9,504.

81. Win the Customer! Blog - Flavio Martins

Hawaii & Utah About Blog An award winning customer service blog discussing the latest trends and best practices of customer service experience in the call center.
Frequency about 1 post per month.
Since Sep 2009
Website winthecustomer.com/blog
Facebook fans 84. Twitter followers 35,261.

82. Kampyle Blog

About Blog Articles on customer feedback, voice-of-the-customer, customer experience management, and other topics of interest to customer experience professionals from Kampyle.
Frequency about 1 post per month.
Website kampyle.com/blog
Facebook fans 380. Twitter followers n/a.

83. Customer Journey Marketer Blog

Boston, Ma About Blog A blog about leveraging the art and science of digital marketing and knowledge of the customer journey, turning anonymous visitors into brand advocates.
Frequency about 1 post per month.
Website customerjourneymarketer.com
Facebook fans 54. Twitter followers 379.

84. Infolink-Exp - Customer Experience Management Blog

San Jose, CA About Blog Infolink provides customer experience management services and consulting with an emphasis on customer support outsourcing, software and CX design.
Frequency about 1 post per month.
Website infolink-exp.com/customer-ex..
Facebook fans 27. Twitter followers 447.

85. KANA - Customer Experience Management Blog

Santa Clara, CA About Blog The KANA Customer Experience Management blog is for business leaders and practitioners interested in reading about and sharing the latest customer service strategies, tips and tactics.
Frequency about 1 post per month.
Website blog.kana.com
Facebook fans 5,808. Twitter followers 2,502.

86. Innovatus Marketers Touchpoint - Vidya Priya Rao

Mumbai, India About Blog Get the latest updates and news related to the sales and marketing to use for your business getting more revenues and people engagement.
Frequency about 1 post per month.
Website marketerstouchpoint.com/blogs
Facebook fans 137. Twitter followers 632.

87. Smith Co - Blog

London About Blog Smith co help you to create a customer experience that is consistent, differentiated, builds loyalty and turns customers into advocates. They work with people who manage brands, both large and small, across a range of sectors, worldwide.
Frequency about 1 post per month.
Website smithcoconsultancy.com/blog
Facebook fans n/a. Twitter followers 2,791.