15 Best Call Center Podcasts

1. Advice from a Call Center Geek!

Erie, Pennsylvania, US
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it!
expiviausa.com/cal..
Play⋅ 611⋅ 710 ⋅2 episodes / month ⋅ Avg Length 28 min ⋅ Dec 2018 Get Email Contact More

2. The Agile Contact Centre Podcast

Melbourne, Victoria, Australia
Reinventing the contact centre world..one podcast at a time. Tales, tips, and tools that will help you deliver outstanding experiences to your customers and your people.
anchor.fm/the-agil..
Play 9 episodes / year ⋅ Avg Length 46 min ⋅ Dec 2019 Get Email Contact More

3. First Contact: Stories of the Call Center

Carlsbad, California, US
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry.
nobelbiz.com/first..
Play⋅ 1K⋅ 562 ⋅1 episode / week ⋅ Avg Length 59 min ⋅ Jan 2017 Get Email Contact More

4. The Contact Center Coach

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
soundcloud.com/the..
Play⋅ 96 ⋅3 episodes / month ⋅ Avg Length 23 min ⋅ Jun 2019 Get Email Contact More

5. CallTalk™ Radio

Santa Barbara, California, US
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.
blogtalkradio.com/..
Play⋅ 723⋅ 658 ⋅1 episode / month ⋅ Jul 2009 Get Email Contact More

6. Contact Center Show

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Learn how the world's best companies build, and lead their Contact Centers to improve their employee and customer experience.
contactcenter.tv/p..
Play 1 episode / month ⋅ Avg Length 36 min ⋅ Feb 2021 Get Email Contact More

7. That's Genius!

San Ramon, California, US
That's Genius! is a podcast series dedicated to transforming the way contact centers do business. With the contact center poised to change more in the next 5 years than it has in the last 25, we keep you one step ahead as we chat to industry leaders about the latest cloud-based advances and customer experience solutions. If your goal is to provide extraordinary experiences for your contact center customers, this is the podcast for you
Also in Customer Experience Podcasts
five9.com/thatsgenius
Play⋅ 3.2K⋅ 14.3K ⋅1 episode / month ⋅ Avg Length 24 min ⋅ May 2019 Get Email Contact More

8. Call Center Tales with LounginSon

US
Come enjoy laughs from your host with over 20 years of call center experience on THE ONLY Call Center Comedy Podcast that there is. Join in on the fun and tell us your funny call center tale. Weekly episodes every Sunday.
anchor.fm/lounginson
Play 3 episodes / quarter ⋅ Avg Length 20 min Get Email Contact More

9. The Contact Centre Podcast

Monmouth, Wales, UK
The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.
callcentrehelper.c..
Play⋅ 3K⋅ 14K ⋅1 episode / year ⋅ Jul 2019 Get Email Contact More

10. In-Between Calls

When starting out as an employee, they train you for what will happen in typical situations, but your real education happens by fire. Hosted by Kevon Hills and Stan Lucas of TMG, In-Between Calls focuses on how their experiences as call center agents, analysts, managers, vendors and thought-leaders have shaped their progressive philosophies. All the crazy, dramatic and fun stories you will hear about are all true, and this podcast sheds light on the real conversations others are afraid to have.
inbetweencalls.pod..
Play May 2020 Get Email Contact More

11. Talking Customer | Practical Ideas for Customer Success

Austin, Texas, US
In this podcast series, we will talk about how to communicate with every single customer over the phone regardless of the size of your company for better growth and marketing in business. We will share practical tips to communicate better with the customers and leads, embrace inbound selling, innovate faster with instant customer feedback, and grow your business easily with the help of freelance customer experts. We will also talk about behavioral science, why humans are irrational, and ideas that don't make sense but work in business.
buzzsprout.com/178..
Play⋅ 63 ⋅ May 2021 Get Email Contact More

12. Voice of the Customer

Garden City, New York, US
Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in today's call center.
bpaquality.com/con..
Play⋅ 172⋅ 941 ⋅ Sep 2020 Get Email Contact More

13. Dial In: Navigating The Customer Service /Call Center Industry

I will be providing information on how to navigate the customer service call center industry.
anchor.fm/muzick-h..
Play Sep 2018 Get Email Contact More

14. Contact Center Insights

In this program, we present content that appeals to executives who work in a variety of contact center operations.
blogtalkradio.com/..
Play Dec 2009 Get Email Contact More

15. Ansafone Contact Centers

Santa Ana, California, US
Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center business, and disaster situations. Take a listen to the interviews of our leadership team.
anchor.fm/ansafone..
Play⋅ 1.1K⋅ 763 ⋅ Jun 2019 Get Email Contact More

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