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Call Center Podcasts

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1. Advice from a Call Center Geek!

Advice from a Call Center Geek!Erie, Pennsylvania, United States About Podcast Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Frequency 1 episode / week Since Dec 2018 Podcast expiviausa.com/call-center-g..
Facebook fans 446 ⋅ Twitter followers 746 ⋅ Social Engagement 22 ⋅ Domain Authority 21 ⋅ Alexa Rank 992K View Latest Episodes Get Email Contact

2. The Agile Contact Centre Podcast

The Agile Contact Centre PodcastMelbourne, Victoria, Australia About Podcast Reinventing the contact centre world..one podcast at a time. Tales, tips, and tools that will help you deliver outstanding experiences to your customers and your people. Frequency 1 episode / month Since Dec 2019 Podcast anchor.fm/the-agile-contact-..
Domain Authority 83 ⋅ Alexa Rank 2.1K View Latest Episodes Get Email Contact

3. First Contact: Stories of the Call Center

First Contact: Stories of the Call CenterCarlsbad, California, United States About Podcast Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Frequency 1 episode / month Since Jan 2017 Podcast nobelbiz.com/first-contact-p..
Facebook fans 997 ⋅ Twitter followers 502 ⋅ Domain Authority 32 ⋅ Alexa Rank 1.9M View Latest Episodes Get Email Contact

4. The Contact Center Coach

The Contact Center CoachAbout Podcast Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame. Frequency 3 episodes / month Since Jun 2019 Podcast soundcloud.com/thecontactcen..
Twitter followers 77 ⋅ Domain Authority 93 ⋅ Alexa Rank 131 View Latest Episodes Get Email Contact

5. CallTalk Radio

CallTalk™ RadioSanta Barbara, California, United States About Podcast CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. Frequency 2 episodes / month Since Jul 2009 Podcast blogtalkradio.com/calltalk
Facebook fans 694 ⋅ Twitter followers 664 ⋅ Domain Authority 87 ⋅ Alexa Rank 24.7K View Latest Episodes Get Email Contact

6. The Contact Centre Podcast

The Contact Centre PodcastMonmouth, Wales, United Kingdom About Podcast The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations. Frequency 1 episode / quarter Since Jul 2019 Podcast callcentrehelper.com/podcasts
Facebook fans 2.8K ⋅ Twitter followers 13.6K ⋅ Domain Authority 52 ⋅ Alexa Rank 55.8K View Latest Episodes Get Email Contact

7. Dial In: Navigating The Customer Service /Call Center Industry

Dial In: Navigating The Customer Service /Call Center IndustryAbout Podcast I will be providing information on how to navigate the customer service call center industry. Frequency 1 episode / quarter Since Sep 2018 Podcast anchor.fm/muzick-hairston
Domain Authority 83 ⋅ Alexa Rank 2.1K View Latest Episodes Get Email Contact

8. In-Between Calls

In-Between CallsAbout Podcast When starting out as an employee, they train you for what will happen in typical situations, but your real education happens by fire. Hosted by Kevon Hills and Stan Lucas of TMG, In-Between Calls focuses on how their experiences as call center agents, analysts, managers, vendors and thought-leaders have shaped their progressive philosophies. All the crazy, dramatic and fun stories you will hear about are all true, and this podcast sheds light on the real conversations others are afraid to have. Frequency 1 episode / month Since May 2020 Podcast inbetweencalls.podbean.com
Domain Authority 89 ⋅ View Latest Episodes Get Email Contact

9. Contact Center Show

Contact Center ShowAbout Podcast This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Learn how the world's best companies build, and lead their Contact Centers to improve their employee and customer experience. Frequency 1 episode / day Since Feb 2021 Podcast contactcenter.tv/podcast
Domain Authority 1 ⋅ View Latest Episodes Get Email Contact

10. Voice of the Customer

Voice of the CustomerGarden City, New York, United States About Podcast Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in today's call center. Frequency 4 episodes / year Since Sep 2020 Podcast bpaquality.com/contact-cente..
Facebook fans 141 ⋅ Twitter followers 914 ⋅ Social Engagement 2 ⋅ Domain Authority 30 ⋅ View Latest Episodes Get Email Contact

11. Contact Center Insights

Contact Center InsightsAbout Podcast In this program, we present content that appeals to executives who work in a variety of contact center operations. Frequency 1 episode / year Since Dec 2009 Podcast blogtalkradio.com/verbaltran..
Domain Authority 87 ⋅ Alexa Rank 17.7K View Latest Episodes Get Email Contact

12. Ansafone Contact Centers

Ansafone Contact CentersSanta Ana, California, United States About Podcast Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center business, and disaster situations. Take a listen to the interviews of our leadership team. Since Jun 2019 Podcast anchor.fm/ansafone-contact-c..
Facebook fans 932 ⋅ Twitter followers 781 ⋅ Social Engagement 8 ⋅ Domain Authority 83 ⋅ Alexa Rank 2.6K View Latest Episodes Get Email Contact